Senior Quality Assurance Officer

Why this role mattersWe have an exciting opportunity for a Senior Quality Assurance (QA) Officer to join our dynamic QA technical team where our mission is to ensure patient safety by maintaining the highest quality standards.

We are passionate about quality, we manage risks, ensure compliance, and strive for excellence in pharmaceutical manufacturing.

Compliance and quality are key in our industry so ensuring our processes and systems are compliant and controlled, is essential.

You will work with all aspects of cGMP whilst compiling, reviewing and approving documents.

What you'll do

Perform actions required by the Quality Management Systems :

Develop, review and approve standard operating proceduresReview and approve change controls both internally and from 3rdparty manufacturers and packers.

Execute actions allocated to QA Technical team for change control management.Compile product quality reviews in accordance with standard operating procedures, identify improvements and co-ordinate corrective actionsLead, participate and review risk assessmentsLead, participate in quality event / deviation and customer complaint investigations (root cause analysis)Review and assess vendor compliance in accordance with supplier qualification proceduresParticipate in external and internal audits as required.Compile technical reports in line with standard operating procedures

Review and approve all technical documentation relating to validation i.e URS, system risk assessments, facility / equipment / utility validation and qualification, technology transfer, analytical method validation, cleaning validation, computerised system validation, periodic reviewsReview and approve master batch manufacturing and packing documents when required for internal and 3rdparty manufactured and packed productsManage allocated projects as and when required.QA special point of contact for allocated customers and CMOs - co-ordinate documentation requests, queries, change controls, deviations / quality eventsPromote quality culture within the organisation, identify and implement continuous improvement solutions.Ensure compliance with company training programmes and take an active role in self-development.

What you'll bring

QUALIFIED EXPERT - Tertiary qualification in Science, or similar.QUALITY EXPERTISE- Strong knowledge of GMP, regulations, and experience with Quality Management Systems.

Experience in writing and reviewing technical documents, risk assessments, root cause analysis.

You have experience documenting procedures, technical writing and validation documentation review.

You have a high level of attention to detail, risk-based thinking and excellent problem-solving skillsCOLABORATION - you are a proactive person who enjoys building relationships and finding solutions with a positive, quality-oriented mind-set.CONTINUOUS IMPROVEMENT- vision to see where we can improve and how to get us there.COMMUNICATION- you will have excellent communication skills and the ability to influence outcomes.

You are systems orientated; in both MS Office and have knowledge of or worked with document management systems.

Are you a quality ambassador?

So are we!

We partner pragmatically across the business to make things happen.

We keep the customer / patient at the centre of what we do, and coach others across the business on why quality matters.

Why join us?

Award-winning culture- Join a team that's genuinely a great place to work (and we've got the awards to prove it).

Career growth- We're big on developing our people and promoting from within.Extra leave- After six years with us, you'll get five weeks of annual leave.Parental perks- Get 16 weeks of top-up payments during your parental leave.Security matters- We've got you covered with life and income protection insurance.Feel good with THRIVE- Our wellbeing program helps you be your best, inside and out.Exclusive discounts- Enjoy special deals on big-name brands like Clinicians, BraveFace, Avene, Ego, and more.

About Douglas

At Douglas, we're more than just a company—we're a community of people driven to make a difference.

We're proud to be one of New Zealand's biggest pharmaceutical success stories, and we're growing globally.

Privately owned and future-focused, our team of 700 includes scientists, engineers, and all kinds of experts, working together to create high-quality healthcare products that help people around the world.

Come join us on this mission to improve lives!