Operations Manager - Member Services (Part-time)

Operations Manager – Member Services (Part‑time)

1 day ago – Be among the first 25 applicants

About the Company

We’re proud to partner with a national charitable organisation that provides practical, social, and emotional support to New Zealanders living with incurable breast cancer. For over 20 years, they’ve been a steady source of compassion and connection, offering everything from help with groceries and home care to fuel vouchers and family experiences that create special memories. They walk alongside members for many years, helping them navigate the ups and downs of treatment and daily life, and ensuring no one faces their journey alone.

About the Role

This is a leadership opportunity where empathy and organisation go hand in hand. You’ll oversee and support a dedicated team of 11 part‑time coordinators based across the country, most of whom are previous healthcare and wellbeing professionals who work directly with members to provide practical and emotional support.

Your Focus Will Be On

• Leading, mentoring, and supporting the coordinator team
• Ensuring consistent, high‑quality delivery of member support
• Managing day‑to‑day operations, reporting, and budgets
• Engaging with healthcare partners and the wider community to raise awareness of services
• Providing hands‑on support to members when needed, such as taking calls on the 0800 line or covering for coordinators on leave

You’ll work closely with the strategic lead and be part of a small, collaborative national team who meet regularly (both virtually and in person) to share ideas, debrief, and stay connected. Although their Head Office is in Auckland, this role can be worked from anywhere in NZ, but regular travel to Auckland will be required.

About You

You’re a people leader with genuine empathy and emotional intelligence – someone who can bring calm, structure, and warmth to a team that gives so much of themselves. You’ll be comfortable managing remotely, setting clear expectations, and supporting wellbeing in a compassionate but professional way. You may come from healthcare, social services, or another people‑centred field, but most importantly, you’ll have the qualities above.

What’s On Offer

Apply Now!

To find out more, please get in touch with Alex on 027 206 4432 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references; we ask that you do not include them on your CV when applying.

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…

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