Customer Service Representative, Customer Service Department

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We're looking for a friendly and professional Customer Service Representative to join our busy team supporting outpatient sites across the Counties Manukau District including Manukau Health Park, Botany SuperClinic, Manukau Surgery Centre, and Middlemore Hospital.Based in Manukau, youll be the first point of contact for patients, caregivers, and GPs handling calls, emails, and messages with care and efficiency. Youll help manage appointments, answer a wide range of enquiries, and provide a reassuring voice in our communitys healthcare journey.

This is a part time position working 16 hours a week Monday to Friday.

About You

Were looking for someone who brings positivity, professionalism, and a passion for helping others. Youll thrive in a fast-paced environment and enjoy working as part of a close-knit team.

• At least 2 years customer service experience
• Clear, confident communication skills both spoken and written
• High attention to detail and strong problem-solving abilities
• Comfortable with Microsoft Outlook, Excel and Word (intermediate level)
• Reliable, punctual, and motivated to go the extra mile

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply, all applications must be submitted through our online careers portal. To review the position description please 'click here' or for more information please contact Tangi Namulauulu in the Recruitment Centre on email

Closing Date : 4th November 2025

Job details

Job Reference : Job Reference : CMH

Location :

North Island - Auckland - South & East Auckland

Job type : Expertise :

Non-clinical - Administration - Administration

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