Field Service Engineer, Palmerston North

Overview

Role : Field Service Engineer

Department : Service - Field Service

Location : New Zealand / Field Based

Reporting To : Field Service Team Leader

Region : Asia Pacific

Location : New Zealand

Introducing Glory

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, Glory’s people are transforming our customer’s businesses every day. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. This reputation is built on our pioneering software and hardware combined with our dynamic people. Alongside our technology, it’s our people who drive our success.

Role Purpose

The Field Service Engineer is field based and responsible for providing technical customer support in resolving customer technical issues including troubleshooting and repairs, installations and training as required.

Responsibilities

• Technical Support
• Maintain a thorough working knowledge of Glory products and systems.
• Maintain a thorough understanding of Entitlements and Out of Scope pertaining to service contracts and coverage levels.
• Maintain a thorough understanding of the practises and techniques to prevent Electro Static Discharge damage to components when working on them.
• Perform equipment pre-staging
• Perform equipment installations / commissioning
• Perform remedial repair activities on customer sites.
• Perform Preventative Maintenance as required
• Installation of approved software updates
• Recognise situations requiring a service call or fault to be escalated and follow proper Escalation Procedures
• Provide the support required to close service call promptly, within the SLA and to the satisfaction of the customer
• Effective ‘debrief’ and reporting of service calls as requested by your manager.
• When in-house :

Provide phone support to customers as necessary

Health and Safety

Qualifications

Skills and Competencies

Benefits

Glory Values

The Glory Values represent our commitment to collaboration, diversity and innovation. They serve as a practical blueprint of how we work together both with colleagues and customers. By living these values, we can tackle new challenges, exceed expectations, enhance our skills, and foster trust and respect in our work relationships.

Equal Opportunities

Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

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