Salesforce Product Support Specialist

Are you an experienced Salesforce professional?

Collaborative and supportive work environment

Two year fixed-term role based in Wellington

Within EECA's Corporate Services Group, the Information and Communication Technology (ICT) Team is responsible for delivering, managing and securing the technology products and services that support the organisation's business processes and workflows.

Due to recent turnover, we are looking for a Salesforce Product Support Specialist responsible for the day-day management, support, and enhancement of EECA's salesforce ecosystem.

This isn't just about tickets and maintenance; it's about proactive enhancements, building smarter processes, and empowering our stakeholders with the tools they need to succeed.

Key responsibilities of the role include :

Administer, configure, maintain and support EECA's Salesforce ecosystem

Establish and maintain effective working partnerships with stakeholders and users

Collaborate with business system owners to define and implement their product roadmaps

Manage and co-ordinate the deployment of system changes

Train and support product champions / subject matter experts within business units

To be successful in this role, you will have :

5+ years' experience supporting Salesforce products (Public Sector Solutions, Marketing Cloud, Experience Cloud, Service Cloud, Field Service and CRM Analytics)

Experience building and maintaining Salesforce workflows and automation using Process Builder, Flow or Apex

Proficiency managing multiple product backlogs and navigating through competing priorities

Experience in performing data imports, updates and changes within Salesforce

Exceptional customer service skills with a positive can-do, collaborative attitude

An important opportunity to join a government agency with a strong focus on delivery, to do meaningful work with motivated people that has a tangible impact on the lives of New Zealanders.

Access to a well-utilised social club

An excellent working environment – with a collaborative work culture.

We are Te Tari Tiaki Pungao – Guardian of the energy.

This means we have a responsibility to ensure that all of New Zealand recognises that the energy we save now will be an asset to our future, in a multitude of ways.

Our desired outcome is that energy users save energy, money and reduce emissions; and that energy productivity and resilience improves.

All applications must be sent by email, and include a CV and Cover Letter to Caishar Haribhai-Thompson at

Applications Close : 11 : 59pm on Sunday 19 October

Please note : We will be reviewing applications after the closing date and will be in touch as early as possible about status of your application.

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