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UX Designer - 10 Month Contract

GoSee LimitedWorkFromHome, Auckland, New Zealand

5 days ago

Job description

We’re looking for an experienced UX / CX designer to join us for a 10‑month parental leave cover starting in January. Through collaboration with cross‑functional teams, the role combines UX expertise with customer experience capability to drive product innovation across our two brands Airport Rentals & Motorhome Republic.

Key responsibilities

Advocate for user‑centered design practices across the organisation. Be the voice of the customer, ensuring their feedback informs product and design decisions across all teams.
Support delivery of initiatives with UX design from discovery to delivery, working closely with in‑house developers to implement designs.
Produce high‑quality designs aligned with usability, accessibility standards, ensuring all designs consistently meet brand guidelines.
Apply appropriate UX research methods at each stage of the design process.
Develop storyboards, wireframes, process flows, and interactive prototypes to test and validate new features.
Monitor and report on key performance indicators (KPIs) related to customer experience, sharing actionable insights with product teams and stakeholders.

About you

Previous experience in product design, UX / UI, and / or customer experience design and research.

Knowledge of design tools (e.g., Figma, Adobe Suite) and research methodologies.

The ability to articulate user experience and technical complexities into customer‑led experiences that drive commercial outcomes.

Experience in mapping and improving customer journeys by identifying pain points and key moments.

Familiarity with tracking customer satisfaction metrics (e.g., NPS, CSAT) and using them to enhance engagement.

Excellent communication and stakeholder management skills.

Demonstrate a culture of curiosity, collaboration, and continuous learning; embody an MVP and test‑and‑learn mindset.

A data‑driven mindset and experience in analysing customer feedback from multiple sources (e.g., VOC reports, usability tests) to guide product improvements.

Advocate for a customer‑centric culture, fostering empathy and understanding of customer needs across the organisation.

About Us

We’re a global travel company passionate about connecting travelers with the people and places they love. Through our two trusted brands, Airport Rentals & Motorhome Republic, we enable customers to search, compare and book rental vehicles worldwide. At Webjet Group NZ we have over 20 years’ experience of putting customers at the wheel of the perfect rental car or motorhome.

Benefits

Flexible and hybrid work options.

Subsidised health insurance through Southern Cross and the opportunity to enrol your family at a discounted rate.

Travel discounts across The Webjet Group brands.

Extra leave for your birthday, when you get married.

Public Transport / car parking subsidy.

A wellbeing and cultural programme with regular social events.

An office in the heart of the city.

A diverse group of passionate people.

Bottomless access to high‑quality coffee from our café style coffee machine!

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

GoSee Limited is our legal entity in New Zealand which operates these brands. It is owned by Webjet Group Limited (ASX : WJL) and has been owned by Webjet (and its predecessors) since 2016.

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Ux Designer • WorkFromHome, Auckland, New Zealand

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