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Customer Transformation - Senior Analyst

Customer Transformation - Senior Analyst

PwCWellington, Wellington, New Zealand
9 hours ago
Job description

Overview

Management Level Senior Associate

Job Description & Summary

Kia ora,

At PwC, our purpose is clear : to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

Ngā Kōrero mo tēnei tūranga / About the role

Our Customer Transformation team in Pōneke / Wellington is growing, and we’re on the look out for a Senior Analyst to strengthen our capability across service design, systems thinking and business analysis, supporting large-scale transformation programmes that make a real difference for customers and communities.

  • Apply design thinking and analytical approaches to improve services, systems, and customer outcomes, ensuring balanced delivery capacity and continued momentum across the customer transformation portfolio.
  • Partner with multidisciplinary teams across PwC’s Customer Transformation practice to co-design solutions that deliver lasting impact.
  • Operate as a versatile team member, moving between engagements as needed to support delivery across multiple projects.

Ngā pūkenga kei a koe / Skills and experience

  • 2–4 years’ experience across service design, business analysis, or transformation, preferably within a financial services or professional services environment.
  • A relevant tertiary qualification in design, psychology, or business, and a passion for understanding human behaviour and customer experience.
  • Strong facilitation, stakeholder engagement, and communication skills.
  • A collaborative, adaptable mindset, comfortable working independently or as part of a team in dynamic client environments.
  • Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

  • Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
  • Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
  • Wellbeing - Life & income protection; Sonder / EAP / Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies).
  • Flexibility - Flexible working; supportive coaching culture
  • Time off - Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period
  • Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
  • Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
  • Mo te aha tāu e tatari ana? / What are you waiting for?

    Hit the Apply Now button! If you want to learn about how you can grow and shine in your career at PwC, visit

    Travel Requirements

    Not Specified

    Available for Work Visa Sponsorship?

    No

    Job Posting End Date

    Not Specified

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    Senior Analyst • Wellington, Wellington, New Zealand

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