Service Delivery Operations Lead

About Us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values :

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

Wellington based preferred but other locations will be considered.

About the Role

Oranga Tamariki is responding to increasing volumes of reports of concern, and it is more important than ever that our workforce and resources are deployed strategically and efficiently, enabling us to respond to children and families in the greatest need as quickly and effectively as possible.

In this newly established role, the successful applicant will be responsible for developing and overseeing a nationally coordinated system of workforce planning and management within Tamariki and Whānau Services. Reporting to the Chief Advisor Tamariki and Whānau Services, the role will draw on regional expertise, data and insights, including from a newly developed Strategic Workforce Analysis tool, to help ensure Oranga Tamariki has the right mix of social workers, allied support workers and other roles, in the right locations, to enable us to provide quality social work services for tamariki and whānau.

The work will encompass both an immediate and future focus, involving monitoring current capacity, forecasting workforce needs, and identifying opportunities to strengthen service delivery. The role will bring influence and leadership skills, liaising with key enabling functions to drive a priority focus on actions needed to strengthen workforce capacity and address identified pressure points, for example through operational budget considerations, staffing or the geographic distribution of roles. The role will also work collaboratively with the Senior Product Developer to maintain and enhance the Strategic Workforce Analysis tool. In addition, the Service Delivery Operations Lead supports the Chief Advisor and the Tamariki and Whānau Services leadership team in delivering on the strategic priorities of the Deputy Chief Executive.

What you will bring

What's in it for you

Oranga Tamariki offers a step-based remuneration package, with progress annually for experience through tenure. Annual remuneration for this position starts between $125,926 and $139,459 depending on experience. We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We welcome diversity and are committed to working in an inclusive and respectful way.

How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. Applications will close at 5pm on Thursday 13th November.

Applications will be reviewed and candidates may be invited to interview prior to this date, so apply now!

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