Senior Support Analyst - Mulesoft

Add expected salary to your profile for insights

DXC Technology (NYSE : DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com

DXC Practice for Salesforce has experts in all Salesforce and MuleSoft technologies to architect, deliver, and maintain solutions that provide innovative customer experiences. In addition to the deep Salesforce and MuleSoft expertise within the practice, other industry and technical experts within DXC are regularly leveraged to deliver best in class solutions, and a lower and more predictable cost environment.

At DXC we pride ourselves on delivering excellence in everything we do.

What you will be doing

Unlock what’s possible. We are seeking a Senior Support Analyst to join our team to help provide key support to a New Zealand based customer and propel our customers digital transformation journeys with human-centred design thinking and consultation.

NZ Citizenship required for Account Security reasons.

What will keep you busy

Working collaboratively in a team delivering support services.

Providing guidance to Junior / Mid-Level Support Analysts.

Managing support deliverables, troubleshooting and resolving technical incidents and problems.

Managing product patching, including but not limited to planning, assessing, testing and troubleshooting related issues.

Monitoring system performance and identify potential issues.

Authoring and maintaining key support documents

Achieving appropriate technical certifications on offer and apply capabilities appropriately to business problems.

Uphold and maintaining DXC Practice technical delivery processes and actively contributing to them.

Should be open to create reusable assets which can be leveraged in other engagements.

Peer review technical solutions and provide constructive feedback.

Being a senior in the team should be open to coaching opportunities with the peers.

Providing oversight and direction to team members in accordance with DXC Practice Methodology and Standards

Maintain transparent communication – appropriate communicate organization information through department meetings, one on one meetings and appropriate email communication with Client and various Leads.

The skills you will bring

Bachelor degree level or higher

At least 4 years experience working in a DevOps support environment

At least 2 years MuleSoftexperience is desirable

Strong communication and collaboration skills

Strong understanding of ITIL processes

Strong understanding of DevOps processes

Good understanding of integration platforms

Ability to follow and adhere to support processes

Ability to work independently and have a learning mindset with strong troubleshooting skills.

Ability to analyse and support integration solutions developed in MuleSoft

Leadership

Preferred technical experience of :

Required : –

Anypoint Studio

MUnit, Postman, SOAPUI

Cloudhub

SOAP, REST

Splunk, Kibana

API Manager

Nice to have : -

JMeter

Bitbucket

Customer-hosted, RTF K8 or VM

Solace, Kafka, MQ

PI Governance

Our culture and benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

Extensive resources to support your onboarding and continual development including DXC University

DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

More time to do the things you love with flexible leave options, including purchased leave

Take time to give back with charitable and emergency services volunteer days

And of course, all the basics; discounted health insurance, life insurance and many other discounts

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Unlock job insights

Salary match Number of applicants Skills match

Information & Communication Technology More than 10,000 employees

At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. We help our customers to modernise operations and drive innovation across their business. Our employees are proud of what the DXC brand represents, our position in the regional market, and the value we bring to our colleagues, customers, partners and community.

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact.

At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. We help our customers to modernise operations and drive innovation across their business. Our employees are proud of what the DXC brand represents, our position in the regional market, and the value we bring to our colleagues, customers, partners and community.

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

#J-18808-Ljbffr