Shift Manager

Cobb & Co.

New Plymouth is seeking a Shift Manager to support the Restaurant Manager in ensuring the smooth and effective operation of our restaurant.

The role involves leading and supervising front-of-house staff, ensuring excellent customer service, maintaining health & safety standards, and contributing to the profitability and reputation of the restaurant.

Minimum guaranteed hours of 30 per week.

Full-time permanent employmentKey Duties and Responsibilities :

• Oversee front-of-house operations during rostered shifts.
• Lead, support, and organise staff to deliver consistent, high-quality service.
• Conduct shift briefings, manage reservations, and monitor staffing levels.
• Maintain high standards of customer service and promptly address customer concerns.
• Ensure effective communication between front-of-house and kitchen teams.
• Complete daily administrative tasks, including cash-up, staff timesheet approvals, and recording wastage.
• Ensure compliance with health and safety and company policies.
• Lead and support staff to ensure smooth operations, maintain morale, manage performance fairly, process leave and pay queries, and uphold company standards.
• Train and mentor staff to achieve service standards.

Skills and Experience Required :

Preferred Skills / competencies (not mandatory) :

Application Criteria :

Applicants must be at least 20 years old and have the legal right to work in New Zealand.