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Restaurant Manager

Restaurant Manager

Spice Aroma IndiaNew Plymouth, Taranaki, New Zealand
3 days ago
Job description

We are looking for a full-time (min. 30 hours / week, $25-$35 hourly rate) Restaurant Manager to manage our fine-dining Indian Restaurant.

Duties and Responsibilities :

  • Overall responsibility for the profitable operation and organisation of the restaurant, including front of house and back of house.
  • Set procedures to ensure a high standard of customer service and customer satisfaction.
  • Implement customer enquiry and complaints procedures and ensure all enquiries and

complaints are handled promptly and efficiently.

  • Uphold morale in the restaurant.
  • Set and manage budgets.
  • Work with the Marketing Manager to plan and oversee marketing and promotional activities.
  • Manage and train front-of-house staff to maintain high service standards.
  • Manage staff rosters / staff records.
  • Interview and recruit staff.
  • Undertake staff appraisals and disciplinary action when required.
  • Have extensive knowledge of local and international beverage trends.
  • Establish and enforce health & safety standards across all service and kitchen areas in coordination with the Head Chef and kitchen managers.
  • Ensure all equipment and work environments are operational.
  • Set cash management procedures and ensure compliance to these procedures.
  • Set customer reservation procedures and ensure staff adherence to these procedures.
  • Ensure quality of food and beverage presentation.
  • Manage restaurant front of house meetings.
  • Prepare management reports on the sales and profitability of the business.
  • Develop and implement marketing strategies to promote the restaurant.
  • Manage branding initiatives to maintain and enhance the restaurant's image.
  • Maintain and update social media profiles to engage with customers and promote

    • offerings.

  • Plan and manage events, promotions, and special offers to attract new customers and retain existing ones.
  • Schedule regular posts and updates on platforms such as Instagram, Facebook, Twitter, and TikTok.
  • Respond to comments, messages, and reviews in a timely and professional manner.
  • Any other duties the employer may reasonably require.

    • Requirements :

  • Level 4 or higher qualification in Business or Management or Hospitality or Supervisory
  • work experience in the hospitality industry from 2 to 3 years
  • Must have customer service work experience in the hospitality industry
  • Able to work independently and manage the business
  • Ability to multi-task and run a bar and restaurant
  • Outgoing and engaging personality with great customer rapport
  • Able to train and motivate staff
  • Excellent level of communication
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    Restaurant Manager • New Plymouth, Taranaki, New Zealand