IT Support Engineer (Level 2)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role?

Monday - Friday 40 hour working week.

We are on the hunt for a proactive Level 2 Support Engineer. The role is based on our client sites in the education sector and would be an escalation point for some of our Level 1 support. Help resolve advanced technical issues, support system implementation, and ensure smooth IT operations. You may also lead projects and mentor junior engineers. If you enjoy solving complex problems and making a difference, we'd love to hear from you!

• Must be a New Zealand Citizen or hold permanent residency
• Must have a New Zealand Driver's License (Full or Restricted)

Desirable Skills :

Responsibilities :

Please note that this is a general description.

What we offer

Applications are open until the close of business on August 6, 2025.

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