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Library and Council Services Assistant - Helensville Library

Library and Council Services Assistant - Helensville Library

Auckland CouncilAuckland, Auckland, New Zealand
6 days ago
Job description

Overview

Library and Council Services Assistant – Helensville Library. The role requires flexibility to work from other sites within the local board area (Rodney Local Board). Helensville Library serves a diverse and vibrant community, and the team focuses on caring for people, the community, and the environment. The successful candidate will support the team and contribute to the day‑to‑day running of the library in a customer service role.

Responsibilities

  • Support the day‑to‑day operations of the library and contribute to a high‑achieving, cohesive, and dynamic team.
  • Assist customers from all walks of life and provide outstanding customer service.
  • Utilise digital tools to assist customers with services such as rates payments, dog registrations, and other council services.
  • Engage with the community in a positive, proactive manner and help create a welcoming library environment.

Shifts

  • Saturdays 08 : 30am to 13 : 30pm – 5 hours
  • Monday / Tuesday 08 : 45 to 17 : 15 – 7.5 hours (includes a 60 minute meal break)
  • Wednesday / Thursday 08 : 45 to 17 : 00 – 7.25 hours (includes a 60 minute meal break)
  • Qualifications and Skills

  • Strong people skills, flexibility, and adaptability to a library environment.
  • Passion for customer service with a positive attitude toward serving people of all ages and backgrounds.
  • Willingness to learn new skills and thrive in a busy work environment.
  • Digitally literate with confidence in using technology and information resources; able to support customers in using devices and online services.
  • Knowledge or willingness to learn Te Ao Māori; understanding of Te Tiriti o Waitangi and appreciation for diverse communities.
  • Desirable Attributes

  • Te Ao Māori values and principles understanding; empathetic and people‑focused work ethic.
  • Reliable, adaptable, and able to foster positive relationships with the team and community.
  • Experience working with a diverse range of people.
  • Benefits and Terms

  • Salary : Band E, from $65,000 – $70,000 depending on skillset and experience.
  • Four weeks annual leave, plus an additional week after five years.
  • Option to buy an additional week’s annual leave.
  • Additional day of leave for community activities.
  • Discounts on attractions and partnership benefits.
  • Discounted Health & Life Insurance Policies.
  • We are an equal opportunity employer (EOE) and are committed to a diverse and inclusive workplace. If you require support or access arrangements, please advise us at the time of application to assist you through the recruitment process.

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