Case Manager

New Zealand Police is working with the community to make New Zealanders be safe and feel safe.

With over 16,000 staff, we provide policing services 24 hours a day, every day.

We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

Case Manager – He Aranga Ake!

• Based at Police National Headquarters, Wellington
• Fixed term (12 months) – Full Time
• JR

Araia te he i nga katoa

Taking every opportunity to prevent harm

Mo te tunga | About the role

He Aranga Ake (HAA) is a multi-agency violent extremism disengagement framework established to support New Zealand's 'Countering Terrorism and Violent Extremism National Strategy'.

The overarching objective of HAA is to reduce the risk posed by individuals on a pathway to commit an act of violent extremism or terrorism.

HAA works to identify and respond to the multidimensional interaction of risk and protective factors of participants on HAA and provide them with wrap around services and support to direct their behaviours away from violent extremism.

Underpinning the success of the framework is the collective ability of the partner agencies to share information and work together to develop plans, provision services, and deliver interventions to support a participant's plan.

While nationally led by Police from Police National Headquarters (PNHQ), interventions are delivered locally, coordinated centrally by HAA Case Managers, and supported by the partner agencies.

This role sits within a small, supportive team within Police, reporting to the HAA Operations Manager.

Case Managers deliver the personalised intervention plans and oversee the operationalisation of them.

You will be responsible for coordinating and leading Regional Intervention Meetings (RITs) that bring agencies and service providers together to deliver holistic interventions to support a participant.

This is a prevention-based role, which requires strong relationship management skills to identify, coordinate, and work with appropriate service providers.

The Case Manager may work directly with a participant to discuss types of interventions that would support disengagement from their violent extremism behaviours.

Key Accountabilities

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Subject matter knowledge is not a prerequisite, as we are looking for you to bring your experience working with and for people from diverse backgrounds and with different needs.

You will be a connector and a problem-solver, able to match a participant's protective factors with wellbeing-focused approaches.

We want Case Managers that can think out-side the box, drive positive changes for participants, and pivot to respond to changing circumstances.

To be successful in this role you will have :

Whakaritenga motuhake | Special requirements

This role is based in the Wellington area.

Domestic travel will be required on an ad hoc basis.

International travel may be required.

This role is Individual Contributor / Emerging Leader level.

You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser :

Case Manager Position Description

Security Clearance Requirements

To be eligible for this role, you must obtain and maintain a TOP SECRET national security clearance.

The minimum criteria for this level of national security clearance is :

NZ Citizen who has resided continuously in NZ for the last 10 years, or :

Use this online tool to self-check your eligibility for a security clearance.

Please note that this tool is not part of the formal security clearance process :

Mo tatou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety.

It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country.

Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at New Zealand Police.

Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level.

We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities.

Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link :

Applicant Information Pack (External)

Tono inaianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV.

You will be required to submit an application form.

Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For external candidates, secondments will be considered.

For further information on the application process, please copy and paste this URL :

All applications must be submitted online and will not be accepted directly via email.

All applicants must have the right to work in New Zealand.

Utu a-tau | Salary

This position is covered by a collective agreement and salary will commence between $87,306 and $91,353 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system.

You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note : Deadline for applications is 5.00pm on Sunday 30 November

Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact Sarah Payne (