Customer Liaison Consultant-Whangarei

What You'll Be Doing | Mo te Turanga

As the first person our members and customers meet, you'll be tasked with finding out what brings them to the AA centre, lending a hand with any straightforward matters and assisting with NZTA / Waka Kotahi processes.

You'll also be responsible for ushering them to the correct counters and ensuring that things run smoothly by managing the flow of visitors and any queues that form.

This role is a full-time fixed-term role until April 2026.

About You | Mou

To Be Successful In This Role, You Will

Have a confident and calming nature with the ability to recognise and de-escalate situations.

Have previous experience in a customer service / concierge environment.

Have great communication skills and enjoy dealing with customers.

Enjoy working as part of a team.

Previous experience working in security will be highly regarded.

What We Offer | Nga ahuatanga kei a matou

Competitive salary.

A team who invests in your ongoing growth and development and provides access to a variety of online learning modules.

Discounts across our range of products, including insurance and free AA membership for you and your whanau.

NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver.

An inclusive and diverse work environment.

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures.

Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance.

We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.

We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We're open to candidates who may feel they don't meet all the requirements—please still get in touch; we'd love to korero to see if you might be a great fit for the role.

Seniority level

Entry level

Employment type

Part-time

Job function

Other

Industries

Consumer Services

#J-18808-Ljbffr