Case Manager | Kaituitui | Whanganui

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Described as 'The jewel of the Pacific', Whanganui is one of the most family-friendly cities in NZ.

We believe our community to be innovative, supportive, and truly connected.

Join our energetic, cohesive team in Whanganui supporting the community we are proudly a part of.

• Full-time, permanent | Monday to Friday
• We are offering two types of roles - Virtual Services (phone based case managers working with clients across Aotearoa) and Service Centre case managers working with clients in our local community.

This is real work that changes lives — including your own.

Case Managers are the face of the public service at the Work and Income frontline.

You'll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.

This is complex, high trust mahi.

You'll be making decisions that impact whanau and communities, balancing empathy and policy, speed and accuracy.

If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.

What you'll need to succeed | Ko to ahua :

You'll put clients first — listening deeply, responding with care, and helping people move forward in a way that works for them.

You'll bring a high level of personal integrity, initiative, and self-management.

You'll also need to be :

Fast and accurate with data entry – getting the detail right matters.

Confident with technology – navigating multiple systems and supporting clients to do the same.

Empathetic and professional – able to hold space for real-life challenges while applying policy.

A clear communicator – someone who can build trust, explain things simply, and make good decisions.

Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.

A strong team player – grounded, dependable, and collaborative.

Comfortable with numbers and detail.

– able to complete complex calculations related to payments, dates, and entitlements.

A day in the life :

Supporting someone recently out of work to access income, training, or employment.

Helping a whanau explore housing options and coordinating follow-ups.

Encouraging digital self-service and building client confidence with online tools.

Managing a busy caseload across multiple systems while keeping accurate notes.

Referring clients to external providers and working collaboratively with others.

Meeting with your team to reflect, troubleshoot, and support each other.

What you'll be part of :

You'll join a public service organisation committed to manaaki tangata, manaaki whanau — helping New Zealanders to be safe, strong, and independent.

You'll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.

You'll be part of a team that upholds public trust and lives our values : working with integrity, partnering for impact, and standing up for the people we serve.

In return, we'll give you :

A full induction and training plan.

Ongoing support from your peers and leaders.

Development opportunities and career pathways.

A role where your mahi directly contributes to stronger communities.

A competitive salary band ($69,519 – $84,041).

Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors.

Recruitment and Selection Details :

Applications close : Sunday 23rd November,

Recruitment and Selection process : Shortlisted candidates will complete video pre-screening, a short digital confidence skills test, and in-person interview.

Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Salary | Utu-a-tau : $69,

How to Apply | Me pehea te tuku tono :

Click 'Apply Now' to upload your current CV and complete the online application form.

You do not need to submit a cover letter.

Instead, you'll be asked to respond to two short questions as part of the application form (each with a

1. Why do you believe you're the right person for this Case Manager role?

What skills and experiences will help you succeed?

2. Manaakitanga is about showing care, respect, and generosity.

How might you demonstrate this in your work as a Case Manager?

All applications must be made online.

If this is not possible or if you have any queries, please contact us at

Internal MSD Employees

– please apply through your myHR portal at work.

This will ensure that your myHR employee profile is visible as internal candidate.

Joining us

Joining MSD means being part of a whanau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.

We work together to make a difference for communities while doing the right thing with integrity.

We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.

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