Intelligence Specialist

Overview

Join our leading Customer Protection team.

Shape Kiwibank's fraud prevention strategy

Based in Auckland or Wellington with hybrid work arrangements

Ko tatou tenei.

Hei kawe i nga mahi kiatutuki | This is us.

Where making an impact matters.

Join our Customer Protection team and shape Kiwibank's fraud prevention strategy through intelligence, analysis, and stakeholder engagement.

In this role you will :

Establish and maintain strong relationships with core Customer Protection team members, Police and other legal entities and internal stakeholders.

Participate in public private partnership forums and provide

Identify latent fraud and financial crime risk through analysis of fraud, scams, and emerging external fraud risk,

Provide intelligence support for complex investigations.

Participate in internal senior stakeholder meetings as required, advising on active fraud threats, emerging risks, and provide recommendations for potential risk mitigation activity.

Obtain key information from victims and threat actors alike when required

Contribute to continuous improvement by identifying trends or recurring issues and sharing insights with the team.

Promote and role model Kiwibank's values, fostering a collaborative, inclusive and customer-focused culture where care and performance truly matter.

Ko tatou tenei.

Kia hapai i o pukenga | This is us.

Where your expertise matters.

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following :

At least five years' experience in either investigations, intelligence, or analytics within law enforcement or financial services, preferably both.

Experience with analytical and intelligence products within law enforcement or financial services, such as i2.

Strong stakeholder engagement and relationship management.

Solid critical thinking skills and confident decision-making.

Ability to thrive in a fast-paced and dynamic environment, adapting to changing business and customer needs.

Strong understanding of fraud risk management within the financial services industry, encompassing customer experience, risk mitigation, and operational impacts.

You do not need to tick every box here to be considered!

Apply Now

– applications close on Friday 26 September.

We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

Ko tatou tenei - Hei hapai i a koe, meto whanau | This is us.

Where you and your whanau matter.

Making a difference for all Kiwi starts with making a difference for our people.

Flexibility, growth, challenging and rewarding work - this is Kiwibank.

A place where you can belong and thrive – we are as ambitious as we are caring.

We have big ideas and big plans.

For you, for Kiwibank and for all Kiwi.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to checkout the attached video.

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