Receptionist - Ibis Wellington

Receptionist - Ibis Wellington

Join the front-office team at ibis, ibis Styles, ibis budget in Wellington.

This full-time position offers a competitive wage of $

• per hour and a rotating 7-day roster, including weekends and public holidays.

Company Description

Wellington's largest economy hotel is within walking distance to the capital's major venues, including the Te Papa museum, the TSB Bank, and Sky Stadium.

The hotel provides consistent and efficient service for large groups, complemented by vibrant dining options such as the Vivant restaurant, a buffet breakfast, and a la carte lunch and dinner.

Job Description

As a Receptionist you will be the welcoming face of the hotel, ensuring guests enjoy a seamless experience from check-in to check-out.

You will assist guests with reservations, answer queries, and provide support throughout their stay.

Flexibility and availability are essential; you will work across a rotating roster, including weekends and public holidays.

Key Responsibilities

Welcome guests from around the world and build lasting relationships.

Maintain accuracy and professionalism with guest information, payments, and check-in / check-out procedures.

Provide local knowledge and promote hotel facilities to maximise occupancy and revenue.

Safely manage guest property, ensuring correct documentation and storage.

Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.

Collaborate with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth operations.

Qualifications

Exceptional communication skills—written, verbal, and non-verbal.

Highly organised with great attention to detail and the ability to take initiative.

Prior experience in a hotel or reservations environment is an advantage.

Familiarity with Opera Cloud, TARS Database, or similar PMS systems is preferred.

Willingness to work a flexible roster, including mornings, evenings, weekends and public holidays.

New Zealand residency or possession of a permanent NZ work visa.

Additional Information & Benefits

Accor Academy access for continuous learning and career development.

Daily staff meals and discounted food & beverage worldwide.

Accor Heartist benefits (accommodation and dining discounts).

Parental leave scheme and other family-friendly benefits.

Reference-and-friend bonus and uniform provided.

Employee Assistance Program access.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Hospitality

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