General Manager of two luxury lodges

Overview

This is a rare and exciting opportunity to lead the operations of two of New Zealand’s most exclusive luxury lodges — one nestled on an 800-year-old native forest estate near Rotorua, the other overlooking the only Jack Nicklaus Signature golf course in the country, at Kinloch, Taupō.

Together, these lodges offer a world-class blend of refined accommodation, high-end adventure, award-winning cuisine, and exceptional guest experiences. We are seeking a seasoned General Manager to oversee both locations and ensure that operational excellence, team culture, and the guest journey are executed at the highest standard.

About the Role :

You will be responsible for the end-to-end leadership of daily operations across both properties, reporting directly to the owner. This hands-on role is suited to a professional with proven luxury lodge or high-end hospitality management experience. You’ll refine processes, inspire teams, and deliver consistently outstanding guest experiences in line with strategic and financial goals.

This role would ideally suit a dynamic individual who thrives in nature, understands top-tier service, and knows how to grow a brand around unique, location-driven experiences.

Key Responsibilities

• Lead all lodge operations, ensuring the highest standard of service across both locations.
• Drive team performance, culture, and capability with strong, values-driven leadership.
• Drive and execute the disciplines of the lodge to ensure sales growth and an excellent guest experience.
• Manage operational budgets, reporting, and forecasting in line with strategic targets.
• Oversee and refine guest experience touchpoints—from luxury stays to guided adventures.
• Identify service gaps, risks, or inefficiencies and take proactive steps to resolve them.
• Collaborate with chefs and hospitality teams to uphold and evolve the lodges’ culinary offering.
• Support the creation and delivery of eco-tourism and recreational activities that embrace the 'great outdoors'.
• Maintain guest safety and satisfaction as top priorities at all times.
• Be an ambassador for the brand, culture, and natural heritage of the region.
• Minimum 5 years’ leadership experience in the luxury lodge or high-end hospitality sector.
• Proven ability to manage, motivate, and develop multi-disciplinary teams.
• Operational and commercial acumen – decision-making and problem-solving skills.
• Passion for nature, conservation, and outdoor recreation is beneficial.
• Excellent interpersonal, communication, and guest relationship-building skills.
• Be a great deliverer of experiential guest stays.
• Must be legally entitled to work in New Zealand (NZ residency or valid work visa).

What You’ll Get

Job Details

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