Area Operations Leader

Overview

Are you a logistics professional ready to make a real impact? We’re looking for a dynamic Area Operations Leader to take charge of their “Area of responsibility” by ensuring the smooth running of courier operations and drive excellence across our Waikato depot. This is your chance to lead a team of Courier Franchisees, optimize delivery operations, and ensure our customers receive the best service in the industry. If you have a passion for efficiency, a knack for problem-solving, and the ability to motivate a team to success, we want to hear from you!

With Aramex, you’ll play a key role in shaping the future of our operations, optimizing delivery routes, managing our fleet, and implementing cutting-edge strategies to improve performance. Join us, and you’ll be at the forefront of transforming the courier experience—one delivery at a time!

Working hours : 7am to 5pm

Responsibilities

• To give leadership and direction to all Courier Franchisees servicing pickups and deliveries within the area of responsibility.
• Ensure courier resources (Courier Franchisees, Company Owned Drivers, Blu Couriers, Contractors) operate efficiently and in compliance with Aramex operational and brand standards.
• Drive productivity and efficiency measured by cost per parcel delivered and picked up in their area by analyzing data and implementing resource strategies.
• Manage all aspects of the freight delivery process, from depot load-in / load-out to successful delivery or collection, while maintaining service quality and delivery timeliness to ensure that the operations of the branches meet the objectives and requirements of the Aramex system.
• Ensure all freight is delivered on time and in good condition to the national delivery service standard KPI defined.
• Proactively identify and resolve operational inefficiencies, service failures, or customer complaints in a timely and professional manner.
• Lead compliance initiatives including health & safety induction, courier audits, and adherence to the Courier Franchise Operational Manual.
• Facilitate training and development for courier resources, focusing on onboarding, service standards, route optimization, and performance improvement.
• To ensure all company vehicles are maintained, they comply with NZ road law and always reflect the brand in accordance with company guidelines.
• To ensure all franchisees represent the brand in accordance with company brand & uniform guidelines.
• Prepare accurate daily and weekly reports on courier movements, freight flow, performance metrics, and resource changes.

About the Company

Many well-known businesses across New Zealand trust Aramex to deliver. We handle the freight needs of many of the world’s largest e-commerce businesses as well as thousands of local companies.

Headquartered in Dubai with thriving operations in New Zealand, Aramex is a global leader in logistics and transportation solutions. There are currently 17 Regional Franchises and 300+ Courier Franchisees in NZ. Delivering across town and around the world, opportunities abound for motivated individuals to join the team.

Aramex is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees and adopt the philosophy that great performance comes from great people.

Why Aramex Hamilton?

The successful candidate will enjoy working alongside an aspirational team, who are well recognized across the network for their strong culture and exceptional leadership.

This role offers a dynamic work environment where every day presents new challenges and opportunities to solve problems, optimize processes, and deliver top-notch service.

This is a high-impact role where you would hold accountability for the smooth running of our courier operation, meaning your input directly influences the speed and quality of service, making a real difference for our customers and the business.

What skills and experience are we looking for?

We encourage diverse applicants and are committed to equal opportunity employment. If you require support during the application process, please notify us at the time of application to enable reasonable adjustments where suitable.

If you have what it takes, please apply via the online portal. We move quickly and may fill the role prior to the application close date, so contact us today!

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