Fraud Analyst

remote type : Hybrid RoleWorker Type : PermanentHere at BNZ, it's about more than just banking.

We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."We support wellbeing, flexible working and have a generous leave offering.

There is the opportunity for growth, learning and career development.

No two days are the same.Fraud Operations safeguards the Bank and customers from fraud and scams.

This involves the analysis and identification, triaging and investigations of fraud and scam events.

Additionally, we have a strong focus on supporting our customers through the aftermath of a fraud or scam event.This is a Wellington based role.

• Mo te Turanga | About the Role
• We sat down with one of our Tima (Team) Leader's (who you'd report to), and they let us know the following about the role :
• Analyse transactional activity across different payment streams to prevent and detect activity that fits varying fraud typologies.
• Triage fraud and scam events and assist in the recovery of financial losses in a timely manner.
• Support customers through fraud and scam events and provide advice on follow up steps, demonstrating empathy and exceptional customer service.
• Work as a subject matter expert in fraud and scams to assist colleagues in having robust and confident discussions with customers.
• Keep yourself updated on the latest fraud and trends in a way that allows BNZ to adapt to an evolving payments landscape.
• Drive process improvements and contribute positively to the implementation of new projects.
• Hours of work will be Tuesday - Friday, 10pm – 8am.
• As we are a 24 / 7 operation there is a requirement to mahi some public holidays.
• Training will be three weeks - Monday to Friday 2pm to 10pm.We are a tima of talented individuals where everyone is willing to pitch in and help out to meet the ever-changing environment in which we mahi.

The tima is very supportive, people go out of their way to help each other out.

There is a lot of experience in the tima, with people willing to pass on their insights and experience.

It is collaborative, fast-paced and challenging.I believe in trust and autonomy and promoting a team culture in which we all work together to achieve our goals.Everything we do has the potential to positively impact our customers.

Getting the opportunity to adapt & learn from everything you do!

We have some great talent in the tima who love to share, teach and tautoko.Supporting customers through the aftermath of fraud and scam events.We would like the candidate to be eager to learn and grow.

Previous experience in a customer service role combined with banking experience will be beneficial.Critical thinker, analytical skills, strong attention to detail, the ability to communicate with a wide range of people and have challenging conversations.

We want a great tima player who has excellent time management.PLEASE NOTE : Applications close Monday 6 October at 11 : 00pm.We review applications as they are received and may close advertising early.For internal reference this position is Grade K.

We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with.

If you're ready tojoin a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.

Our purpose is to serve customers well and help our communities prosper.

Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

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