Support And Qa Specialist

Support & QA Specialist (Flexible Focus – Based on Your Strengths)

We're looking for a proactive, detail-focused Client Support & Quality Assurance Specialist to join our team at Talegent.

This role is intentionally flexible – your primary focus can be either Client Support or Quality Assurance, depending on your experience and career goals.

Our existing team member (moving to part-time) will complement your strengths by covering the secondary area.

This is a full-time position, ideally starting after Christmas on 5 January

You'll be part of a diverse NZ-based team building and supporting innovative talent assessment solutions used globally – from personality and cognitive testing to gamified assessments, video interviews, and job simulations.

How the Role Works

We are hiring one full-time specialist.

You may select to be either :

Option A – Support-First (with QA as secondary) or Option B – QA-First (with Support as secondary)

We'll shape the final responsibilities to match your strengths while giving you the opportunity to grow both technically and professionally.

Option A : Client Support (Primary Focus)

If Support-first,

• % of your role

Act as a main point of contact for client queries and support matters.

Manage, prioritise, and resolve customer service requests within agreed timeframes.

Deliver high-quality support via phone, email, and ticketing systems.

Monitor and report on support performance and service levels.

Maintain clear, well-documented support procedures.

Manage candidate helpdesk escalations and coordinate with our helpdesk provider to ensure quality service delivery.

Option B : Quality Assurance (Primary Focus)

If QA-first,

Plan, create, and execute manual test cases across our SaaS assessment products.

Perform functional, regression, and exploratory testing.

Use Postman to conduct API testing and validate system behaviour.

Document, track, and reproduce software defects.

Collaborate with our IT, Development, and Product teams to support high-quality releases.

Identify opportunities to improve QA processes, tooling, and practices.

Familiar with XML and JSON data structures, or open to learn.

Basic exposure to SQL is beneficial but not required.

Shared Responsibilities (Both Tracks)

Support cross-team issue investigation and troubleshooting.

Communicate clearly with both technical and non-technical stakeholders.

Contribute to release testing, documentation, and product quality activities.

Participate in ongoing learning across support processes, QA practices, and broader SaaS tools.

About You

We welcome early-career candidates with strong potential as well as more experienced applicants.

You may identify with one of the two profiles below :

If you are Support-first :

Customer service or client-facing experience (helpdesk, customer success, support, etc.).

Excellent communication, empathy, and relationship-building skills.

Strong problem-solving ability and comfort managing multiple client priorities.

If you are QA-first :

Experience with manual software testing, test case execution, or defect tracking.

Familiarity with Postman and API testing, or open to learn.

Familiar with XML and JSON data structures, or open to learn.

Detail-oriented, analytical mindset and an interest in improving product quality.

For everyone :

Curious, adaptable, and eager to learn both Support and QA.

Why Join Talegent?

Join a supportive NZ-based team delivering innovative assessment technology.

Build a blended skillset across technical QA and customer-facing support.

Flexibility to specialise in your strongest area-with room to grow in the other.

Keen to join us?

Apply now — we'd be excited to hear from you!

Seniority level

Entry level

Employment type

Full-time

Human Resources

#J-