Technical Support Specialist

Technical Support Specialist

Join to apply for the Technical Support Specialist role at Skills Group.

Job Type : Permanent - Full Time

Location : Auckland

Job Category : Information Technology

Support the people who support our learners. As a Technical Support Specialist, you will be the first point of contact for IT support across Skills Group, helping keep our systems running smoothly and ensuring our teams stay connected, productive and supported.

Job Description

About the role

You will troubleshoot technical issues, respond to support requests, manage onboarding and offboarding processes, and provide in person assistance across our Ellerslie Head Office and Auckland campuses. This role is ideal for someone who enjoys solving problems, working with people and creating positive user experiences.

What You Will Be Doing

• Deliver first line IT support via phone, email and ticketing system
• Manage timely resolution of tickets and escalated complex issues when required
• Support onboarding and offboarding, ensuring accounts and equipment are set up or closed correctly
• Provide on‑site support for Ellerslie Head Office and Auckland campuses
• Maintain accurate documentation of incidents, fixes and troubleshooting steps
• Provide friendly, clear and professional communication to all users

Desired Skills And Experience

Why join Skills Group?

At Skills Group, our purpose is to maximise human potential. For more than 30 years, we’ve supported learners and employers across New Zealand through innovative vocational and higher education. Our culture is built on our Vital Signs of Joy, Manaakitanga, Grow, and Bold. We foster curiosity, innovation, and continuous learning – celebrating successes together and supporting each other through challenges.

Benefits That Back You

Ready to make an impact?

If you enjoy solving problems, supporting people and helping organisations run smoothly, apply now and play a key role in keeping our team connected.

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