Support and QA Specialist

Support & QA Specialist (Flexible Focus – Based on Your Strengths)

We're looking for a proactive, detail-focused Client Support & Quality Assurance Specialist to join our team at Talegent. This role is intentionally flexible – your primary focus can be either Client Support or Quality Assurance, depending on your experience and career goals. Our existing team member (moving to part‑time) will complement your strengths by covering the secondary area.

This is a full‑time position, ideally starting after Christmas on 5 January 2025. You’ll be part of a diverse NZ‑based team building and supporting innovative talent assessment solutions used globally – from personality and cognitive testing to gamified assessments, video interviews, and job simulations.

How the Role Works

We are hiring one full‑time specialist. You may select to be either :

Option A – Support‑First (with QA as secondary) or Option B – QA‑First (with Support as secondary)

We’ll shape the final responsibilities to match your strengths while giving you the opportunity to grow both technically and professionally.

Option A : Client Support (Primary Focus)

If Support‑first, 50–75% of your role

• Act as a main point of contact for client queries and support matters.
• Manage, prioritise, and resolve customer service requests within agreed timeframes.
• Deliver high‑quality support via phone, email, and ticketing systems.
• Monitor and report on support performance and service levels.
• Maintain clear, well‑documented support procedures.
• Manage candidate helpdesk escalations and coordinate with our helpdesk provider to ensure quality service delivery.

Option B : Quality Assurance (Primary Focus)

If QA‑first, 50–75% of your role

Shared Responsibilities (Both Tracks)

About You

We welcome early‑career candidates with strong potential as well as more experienced applicants. You may identify with one of the two profiles below :

If you are Support‑first :

Customer service or client‑facing experience (helpdesk, customer success, support, etc.).

If you are QA‑first :

For everyone :

Why Join Talegent?

Keen to join us? Apply now — we’d be excited to hear from you!

Seniority level

Employment type

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