Delivery Manager Health & Disability

OverviewDelivery Manager – Health and DisabilityThe Lifewise Trust (Lifewise) is a community organisation with over 150 years of history, rooted in the Methodist Church of New Zealand Te Haahi Weteriana o Aotearoa.

Lifewise works alongside marginalised communities to co-create better services and solutions to enable their full participation and ability to thrive.

We are committed to fostering a society where everyone feels valued and has a sense of belonging.Our Health and Disability Services focus on providing comprehensive care and support to a diverse range of clients of varying ages and needs.

We provide home and community support services (HCSS) to older people and disabled people of all ages, to help them live their best lives, guided by the principles of Enabling Good Lives and the Restorative Care model.Purpose of position : The Delivery Manager is a senior manager within the service responsible for overseeing the operational delivery of home-based support services throughout central Auckland and the successful coordination of client services by the Support Coordination team.

This role includes managing three team leaders and approximately 180 Community Support Workers (CSWs) who support around 1,000 clients, with responsibilities spanning leadership, recruitment, quality assurance, health and safety, and client welfare in a dynamic environment.ResponsibilitiesLead and support the efficient, high-quality, and sustainable delivery of services.Coach and develop Team Leaders, including performance reviews and management.Build and maintain strong relationships with key internal and external stakeholders, including health professionals and HCSS providers.Ensure services meet contractual and quality standards.Lead service improvement initiatives.Monitor staff leave and scheduling to support wellbeing of staff and efficient use of resources.Monitor the delivery of timely services to clients based on their individual Service Delivery Plans.Oversee recruitment, induction and ongoing training of CSWs, SCs and TLs.Investigate and resolve incidents, complaints and concerns in collaboration with the Clinical Services Manager.Prepare regular and ad hoc reports for the Lifewise Executive or funders and health sector agencies such as Te Tahu Hauora – Health Quality & Safety Commission.Promote best practice and continuous improvement across the service.Health and SafetyReport all incidents, accidents and near misses that occur during work.Actively participate in health and safety initiatives and contribute to improving practices.Use provided Personal Protective Equipment as required.Take reasonable care for your own health and safety and that your acts do not adversely affect others.Cultural CompetenceUnderstand the position of Maori as the kananga tangata whenua.

Commitment to the principles of the Treaty of Waitangi and an openness to understanding the application of the articles of Te Tiriti in the Lifewise context.Note : The above performance standards are provided as a guide; performance measures will be discussed between the team member and manager as part of the performance planning and review process.Qualifications & ExperienceEssential : 5 years of experience in people management, preferably leading a dynamic and diverse team operating across multiple worksites daily.Proven ability to build and maintain effective relationships with internal and external stakeholders.A full Class 1 New Zealand driver licence (not a learner or restricted licence).

Desirable : Experience in mentoring, coaching and developing a team to deliver great outcomes.Experience designing and leading quality improvement initiatives.Skills & AbilitiesAbility to plan, execute and deliver care to older and disabled people in the community efficiently and effectively.Commitment to enabling disabled and older persons to live good lives based on cultural and personal preferences and aspirations in accordance with : Better Later Life – He Oranga Kaumatua 2019 to 2034; the CRPD; Enabling Good Lives Principles.Sound management, time management, analytical and decision-making skills.Desirable : Confidence and competence with digital technologies and a range of programmes and systems.Organisational CompetenciesActing with integrity and alignment with The Three Trusts values.Commitment to delivering high-quality care and understanding client expectations.Building relationships and teamwork; ability to work with other professional staff.Cultural responsiveness and ability to work in diverse cultural settings.

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