Lead Cordant Technical Support Engineer
Baker HughesWorkFromHome, Wellington, New Zealand2 hours ago
Job descriptionBachelor's Degree in STEM Field (Science, Technology, Engineering) from an accredited college or university (10+ years of practical field, engineering, product sustaining, and / or equivalent experience working with condition monitoring hardware and software solutions). Strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language. Strong computer skills; both hardware and software, operating systems, plus modern office skills. Knowledge of industrial plant machinery operation and controls, DCS, SCADA, machinery protection, management and condition monitoring systems. Experience working closely with customers and peers to solve complex technical issues. Experience with networking devices and protocols. Demonstrate confidence and assurance dealing with people. Self-starter with minimal supervision requirement. Able to work remotely, independently, and to prioritize, organize work, and meet deadlines. Ability to set / meet aggressive targets and work under stressful working conditions. Excellent time management skills. Experience with IoT and modern cloud computing. Machinery Knowledge (Steam Turbine, Compressors, Gas Turbine, Pumps, Motors). Industry Process knowledge (Power Gen, LNG, Fertilizer, Ethylene, manufacturing…). Desire to learn and teach others. Strong problem solving skills. Team player-working closely with product line, customer experience, services, sales, engineering technology, and other online support teams. Excellent written and verbal communication skills to convey technical concepts to business and technical personnel. Travel up to 10% of the time for training or to visit customers occasionally as required. Possess a valid driver’s license and passport (or able to obtain a passport). Ability to obtain certifications (including safety training) for customer site entry if needed.
Lead Cordant Technical Support Engineer
Role Summary : Baker Hughes has an opening for a Technical Support Specialist located in Pune, India. Other locations around Asia-Pacific will be considered. As a Lead Technical Support Specialist for Baker Hughes, you will be tasked with providing complete customer support and resolution of technical issues. This includes active, online system troubleshooting and issue resolution for Cordant hardware, software, Cloud computing, IoT, and services products. The Technical Support (TS) centers are located strategically around the globe to provide support to customers worldwide. TS provides expertise through their knowledge of the products and close relationship with technical supporting staff. They are our face to the customer when customers are looking for deep technical support and timely issue resolution.
Technical Support is a key pillar to our organization as it is typically the first line of defense to all customer and product related issues.
Essential Responsibilities
- Treat all HSE topics and Safety as top priority.
- Provide strong customer issue resolution with all available resources, your technical expertise and cross collaboration with your global peers and sustaining team.
- Focus, Develop and execute technical support strategy associated with all hardware and software products.
- Work hand in hand with customers, sales, services, and engineering to solve complex technical issues.
- Utilize modern case logging tools to ensure proper case tracking and timely case closure.
- Development of Technical Support Knowledge Base.
- Present technical subjects to varied audiences including customers technical expert.
- Diagnose Hardware and Software problems.
- Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long-term maintenance of Bently Nevada Hardware and Software.
- Complete documentation of findings / recommendations. Create, review, and interpret technical reports (Knowledge Base).
- Drive customer satisfaction through commitment to quality of resolution and timeliness.
Eligibility Requirements
Desired Characteristics
Locations
India, Singapore, Vietnam, Thailand, Philippines, Malaysia, Indonesia, Japan, Korea, Australia, New Zealand, and others will be considered.
#J-18808-Ljbffr
Create a job alert for this search
Technical Lead • WorkFromHome, Wellington, New Zealand
Related jobs
- Promoted
- New!
Head of Engineering, Automation Platform
AtlassianWorkFromHome, Wellington, New Zealand Head of Engineering, Automation Platform.Engineering | Sydney, Australia | Remote, Remote | Melbourne, Australia |.Atlassians can choose where they work – whether in an office, from home, or a comb...Show moreLast updated: 4 hours ago
- Promoted
- New!
Azure Cloud Architect — Lead IaaS / PaaS Solutions | Relocation
Black Pen RecruitmentWellington, Wellington, New Zealand A leading recruitment firm is seeking an Azure Technical Architect responsible for delivering and implementing Azure solutions for clients.
The role includes designing Azure solutions, managing proj...Show moreLast updated: 4 hours ago
- Promoted
- New!
Wellington-Based Digital Engineer : Infra & Cloud IaC
Civil Aviation Authority of New ZealandWellington, Wellington, New Zealand A government regulatory authority in Wellington is seeking a Digital Engineer to manage and enhance critical systems that keep New Zealand’s skies safe.
The ideal candidate will have strong experien...Show moreLast updated: 2 hours ago
- Promoted
- New!
EverWell - Technical Support Specialist (Remote, NZ)
EverCommerceWorkFromHome, New Zealand EverWell - Technical Support Specialist (Remote, NZ) page is loaded## EverWell - Technical Support Specialist (Remote, NZ)locations : Remote (New Zealand)time type : Full timeposted on : Posted ...Show moreLast updated: 4 hours ago
- Promoted
- New!
Endpoint Engineering Operations Lead
DatacomWorkFromHome, Wellington, New Zealand A prominent IT services provider in Wellington is looking for an Endpoint Engineering Operations Manager to lead a team and ensure high customer satisfaction.
The role demands strong operational man...Show moreLast updated: 4 hours ago
- Promoted
EOI : Senior Technical Consultant
DXC TechnologyWellington, Wellington, New Zealand EOI : Senior Technical Consultant – DXC Technology.DXC Technology (NYSE : DXC) is where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.As...Show moreLast updated: 30+ days ago
- Promoted
Kaitautoko Kaitātari | Support Analyst
Te Tumu Paeroa - Office of the Māori TrusteeWellington, Wellington, New Zealand We are seeking a Support Analyst based in Te Whanganui-a-Tara | Wellington.So that the foundations of ancestral lands may be solid, benefitting Māori from our past, present and future alike.This is...Show moreLast updated: 1 day ago
- Promoted
Chapter Lead Engineering (Software)
New Zealand GovernmentWellington, Wellington, New Zealand Lead and grow a high-performing Software Development chapter delivering innovative, high-quality digital products.Champion best practices in software design, coding standards, and agile delivery.Im...Show moreLast updated: 2 days ago
- Promoted
Support Analyst : Helpdesk & Knowledge Base Lead (Wellington)
Te Tumu Paeroa - Office of the Māori TrusteeWellington, Wellington, New Zealand An organisation supporting Māori landowners in Wellington is seeking a Support Analyst.This role involves providing Level 1 support, triaging helpdesk requests, and enhancing user experience throug...Show moreLast updated: 1 day ago
- Promoted
- New!
Technical Repair and Support Specialist - New Zealand (Wellington)
Next PaymentsWellington, Wellington, New Zealand Technical Repair and Support Specialist - New Zealand (Wellington).You will apply your previous experience to perform the following principal duties : .
Diagnosing faults and performing repairs on Hyo...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Support Engineer (APAC)
LaravelNew Zealand Technical Support Engineer (APAC).At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global comm...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Team Leader - 2026 Seasonal
MrappleNew Zealand We’re on the lookout for a sharp, decisive Technical Team Lead to join our Whakatu Packhouse team.In this fixed-term role, you’ll oversee the efficient functioning of our packhouse technology, ensu...Show moreLast updated: 4 hours ago
- Promoted
- New!
Defence Careers - Engineering & Technical trades
Defence Technology AgencyNew Zealand Life in an Engineering and Technical Trade role.Your life will be varied and interesting, as you get to grips with maintaining, repairing and diagnosing any problems with our most complex equipment...Show moreLast updated: 4 hours ago
- Promoted
- New!
Software Engineer (Mid-Level)
Prospa Advance Pty LimitedNew Zealand At Prospa, we exist to unleash the potential of small business.We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payment...Show moreLast updated: 4 hours ago
- Promoted
- New!
Lead Technical Support Engineer – Hardware & IoT Solutions
Baker HughesWorkFromHome, Wellington, New Zealand A global technology firm is looking for a Lead Cordant Technical Support Engineer to provide comprehensive customer support and resolve technical issues.
This role requires strong communication skil...Show moreLast updated: 4 hours ago
- Promoted
- New!
Head of Automation Platform Engineering — Remote
AtlassianWorkFromHome, Wellington, New Zealand A global software company is seeking a Head of Engineering for its Automation Platform organization.This role involves defining the technical strategy, leading a high-performing team, and driving i...Show moreLast updated: 4 hours ago
- Promoted
Remote SaaS Tech Support Lead (NZ)
EverCommerceWorkFromHome, Wellington, New Zealand A leading service commerce platform is seeking a Technical Support Specialist to investigate and resolve complex customer issues.
This role involves collaboration with cross-functional teams and enh...Show moreLast updated: 1 day ago
- Promoted
Chapter Lead, Software Engineering - Drive Innovation
New Zealand GovernmentWellington, Wellington, New Zealand A government organization in New Zealand is seeking a Chapter Lead - Engineering to lead a high-performing team delivering innovative digital products.
The ideal candidate will have over 5 years of ...Show moreLast updated: 1 day ago