Technical Support Engineer (APAC)

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At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you will play a pivotal role in helping developers succeed and thrive.

We’re seeking experienced and empathetic Technical Support Engineers with hands‑on knowledge of the Laravel ecosystem, including Forge, Cloud, Nightwatch, Vapor, Spark, Envoyer, and Nova. While expertise in all these products is not required, familiarity with at least one or two is highly valued.

Customer Success & Support at Laravel

Our Customer Success and Support team is dedicated to making every customer interaction a positive and empowering experience. They are driven by a passion for helping developers succeed and take pride in their ability to :

• Resolve issues efficiently, delivering effective solutions that keep projects moving forward
• Foster positive relationships with warmth, professionalism, and a genuine desire to assist
• Apply technical expertise, tackling complex issues and guiding customers to success
• Empathize and support, listening to customers and ensuring they feel valued

The Role

As a Technical Support Engineer, you will deliver exceptional support to our users. Your responsibilities include :

Success in this role is measured by :

Requirements

Experience and Skills

Technical Expertise

All applications, including resumes and cover letters, must be submitted in English. Applications in other languages will not be considered.

Benefits

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