Night Shift Support Worker - Kaimahi Tautoko Mahi Po

Listed 1 day AgoAuckland City MissionNon-profit - Social ServicesFull TimeApplication Closes16 Oct 2025Auckland - Central AucklandCommunity and Social Service SpecialistNight Shift Support WorkerHours : 1630 - 2330 - Week rotating roster, patterning a mixture of 3 or 4 on and 3 or 4 off

About the role

The purpose of the Night Shift role at Union Street is to oversee the safety, security, and welfare of whanau, and the building during the night outside office hours, ensuring operations run smoothly, following the model and guidelines.

Night Shift workers do not carry a caseload themselves but are responsible for being aware of the individual needs of whanau and their Support Plans, Safety and Risk Management Plans, and upholding relationships which are consistent with services provided throughout the day.

Services take a whanau-led, trauma-informed approach in every aspect of service delivery.

Night Shift Workers are responsible for providing the continuity of support throughout the night, ensuring that the house is 'in balance'.

Night Shift workers will hand over critical information to day staff through shift reporting.

A key part of their role is to ensure support plans that are developed by whanau with their keyworker are consistently delivered after-hours.

Duties

• Overall operational responsibility for the smooth and effective management of Union Street during the night shift including ensuring effective levels of productivity; upholding systems and processes;

Service delivery for whanau; quality control and safety.

Support effective information flow by ensuring robust handovers and by looking for and sharing thoughts around opportunities to enhance business processes and safety systems.

Communicate and reinforce operating practices in all interactions with whanau and other staff.

Skills and Experience

Experience working in the sector with a focus on whanau engagement in the fields of homelessness, mental health / addiction, and residential care.

Understanding and experiencing the unique demands of shift work, particularly establishing routines around the night shift.

Ability to de-escalate situations that could potentially become incidents, intervene at the earliest opportunity, and manage own emotional regulation.

Ability to build rapport, build and maintain relationships, and develop interpersonal skills.

Ability to solve problems and be resourceful.

Understand and adhere to safety procedures including using Solo Protect personal safety devices and appropriate use of security camera's and footage.

Confidence to manage fire evacuations as appropriate with calm but assertive direction for whanau.

Skills, experience and knowledge may also be obtained from a number of different experiences.

For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi / whanau responsibilities.

EAP & external supervision.

5 x 'Mission leave' days, additional to annual and sick leave.

Monthly romiromi (holistic energy and bodywork).

Ongoing training and development.

15% discount at Auckland City Mission retail op shops.

Access to low cost, farm fresh produce on a weekly basis.

Career progression opportunities.

About the organisation

Auckland City Mission - Te Tapui Atawhai supports Aucklanders in greatest need.

Our services have evolved as the city's social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are : enough suitable homes, enough money for nutritious food, and easily accessible health care for all.

Since our doors opened more than 100 years ago, this has been our 'why'.

Today, we operate across 9 sites in Ta a maki Makaurau.

We offer support for however long and in whatever way is needed – for some people, that's simply accessing one of our many services, for others, it's a complex journey with our full support.Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.Last year we were proud to win the Nga Ahuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards.

These awards recognise our mahi to create a workplace which empowers Maori, and where Maori solutions can be developed and offered to the people who we support.

If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.

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