Client Services Director

Overview

We’re looking for an integrated Client Service Director with the experience, confidence and mana to lead at the highest level and the ambition to help us take challenger brands further, faster. You’ll be the senior client partner across key accounts, responsible for ensuring our work delivers both creatively and commercially.

This role is about leading from the front, building deep, trusted client relationships, guiding whole campaign thinking across both creative and media, and ensuring our integrated model produces bold, effective, challenger work.

You need to bring strategic breadth, commercial sharpness, and the confidence to lead conversations that span brand, creative and media - always with an eye on effectiveness and impact. You’ll be the person clients and our team turn to for guidance on the big calls.

This is a senior leadership role at the heart of the agency, we’re open to applications from ambitious and proven Group Account Directors looking for the next step or experienced Client Service Directors who might be considering stepping out of the holding-company machine. This is your chance to step into an ambitious indie environment where your leadership will shape brands, teams and the agency itself.

Responsibilities

• Lead from the front as the senior client partner across key accounts, ensuring work delivers both creatively and commercially.
• Build deep, trusted client relationships and guide whole campaign thinking across creative and media.
• Steer the integrated model to produce bold, effective, challenger work.
• Lead conversations spanning brand, creative and media with strategic breadth and commercial acumen.
• Provide guidance on big calls for clients and internal teams.

Requirements

What You’ll Love About Working Here

YoungShand is an indie agency on an upward trajectory. Our independence means you’ll have a direct hand in shaping client relationships and the work we create, without layers of bureaucracy. You’ll work closely with our leadership team and across a portfolio of ambitious clients, leading campaigns that bring brand, creative and media together in truly integrated ways.

We offer a flexible, collaborative environment where you can do the best work of your career while maintaining a healthy work / life balance. Our integrated model means you’ll be at the centre of a team that spans strategy, creative, design, dev, production, client service and media – all working together to deliver bold, challenger thinking for our clients.

We’re committed to building a diverse, inclusive team that reflects the New Zealanders our clients speak to every day. This is your chance to join a dynamic indie and play a key role in shaping its future success.

Note : While we partner with recruitment agencies, we always prioritise direct applicants first. If you’re interested, we’d love to hear from you directly.

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