Assistant Front Office Manager

About the role : Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for overseeing the Front Office Agents and, in doing so, ensures a great working culture and client satisfaction of the highest level.

Additionally : Being responsible for the daily running of the Front Office department in the absence of the Front Office ManagerWorking closely with the Front Office Manager on recruitment, mentoring and training the Front Office teamMeeting with and assisting guests, ensuring a unique and memorable experienceMonitoring and responding to guest feedbackLiaising with the accounts team regarding invoices and paymentsEnsuring checklists are completed and signed at the end of each shiftEnsuring all departments are kept up to date on reservations and guest requirements.About you : The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.Minimum 2 years experience working in a luxury brandA superior working knowledge of Opera Cloud or other Hospitality Management SystemsExperience managing guest itineraries and complaintsExcellent communication skills (for inter-departmental coordination, ensuring a seamless guest experience)Experience of training and leading front office teamsA winning smile and the ability to surprise and delight our guests!

This is a unique role and one that differs greatly from a typical hotel or resort Front Office role.

High energy levels, attention to detail and exceptional communication skills are critical to your success.What we offer : At Rosewood Kauri Cliffs we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.

We offer a competitive hourly rate of between $28.50 and $31.00, depending on experience, for a minimum of 30 hours per week.

You may be expected to work up to 55 hours per week in our peak season.You will have access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners, daily travel allowance and up to 12 free nights at Rosewood properties globally.

If you wish to apply for this role and have the attributes above, we would love to hear from you.

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