Claim Approvals Consultant

About us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About the role

We are recruiting for our next intake of

Claim Approvals Consultants!

As part of our Contact Centre whanau, you will have the opportunity to make a positive difference to our members and colleagues health and wellbeing. You will be joining an award-winning team, proud winners of the

• Readers Digest Quality Service Award. A diverse team who are passionate, engaged, and supportive of each other. The team know how to have fun, thrive, celebrate each other's wins, all while bringing their whole selves to work.

Role Type :

Permanent, Fulltime. (You must be a NZ Resident, NZ Citizen or AUS Citizen to apply)

Start Date : Tuesday 20 January

Hours of work :

Our contact centre operates Monday through to Friday between 8am-5.30pm.

Location :

Kirikiriroa - Hamilton

Onboarding & Training

: You will receive comprehensive 5 weeks of training followed by mentoring to set you up for success.

What will your day look like?

Support members via voice or digital, managing their enquiries on healthcare treatment eligibility under their health insurance plans.

Gather information, conduct research, and piece together a case to deliver a confident and clear decision.

Continuously keep up to date with policy, product and process knowledge

Navigate our systems and tools to accurate record enquiry details and outcomes.

About you :

You are customer focussed, empathetic and love helping people

You have a positive outlook with a growth mindset

You have great communication skills and a friendly manner

You are resilient, agile and self-aware

You will be self-motivated to reach your goals

Ability to maintain confidentiality in all dealings

Some Contact Centre experience preferred but not essential.

Ngakau nui. Ahurutanga. Tikanga.

Join a proud diverse team, that is

always there, always real, always true

We know that it is our team's culture and wellbeing that drive us forward. That is why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We promote a healthy work / life balance, and our employees are encouraged to – and rewarded for – living well.

In return for your talent and skills, you will receive our amazing benefits package :

Five days of wellbeing leave and a volunteer day per year

Flexible in-office and remote working for we, team and me through our hybrid ways of working

Comprehensive induction programme

Development Pathway programme with remuneration increases as you move through the steps

Fully subsidised medical insurance for you and your immediate whanau

Life insurance cover and discounts on pet and travel insurance

Additional parental leave benefit and financial wellbeing support

Opportunity to purchase flexi leave

A leading workplace wellbeing programme

At Southern Cross it's important to us that we are committed to equity, diversity, and inclusion. The first step on this path is to mihi atu to Te Ao Maori. We know the importance of unity with indigenous peoples of Aotearoa, in this unity we will grow together.

We are looking for individuals who embody Southern Cross' Values and Behaviours, someone who can bring their whole self to work, and thrive in our supportive environment. We encourage applications from any background.

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.

If you share our commitment and passion, then apply now!