Assistant Night Manager

Overview

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as an Assistant Night Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary

The Front Office is the accommodation nerve center of the hotel and the main communication point for guests during their stay. Guests check in and check out at the Front Desk and the Assistant Night Manager will provide a warm and lasting first impression for guests on arrival and departure. Guests can arrange currency exchanges, receive information about the services on offer both in the hotel and in the city, receive mail and messages, book tours and obtain assistance for all other enquiries from the Assistant Night Manager. In the absence of the Night Manager, the Assistant Night Manager serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management during Night Shift in resolving any guest related situation.

Responsibilities

• Assist with all aspects of departmental operations which will create classic and timeless experiences
• Manage night operations and ensure the quality and standards of the hotel are met
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
• Build and strengthen relationships with existing and new travellers to enable future bookings

About You

Our Benefits

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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