Customer Support Representative

At Komatsu Australia, you'll be part of an inclusive culture where all our people thrive, reflected in our purpose : creating value together.

We encourage people with diverse backgrounds to apply for this role.This role is responsible for interpreting, processing, and expediting service parts requests across various channels for Komatsu New Zealand products.

It involves managing stock orders, branch transfers, customer orders, and supporting service workshops with parts for ongoing jobs.

Additionally, the role requires timely follow-up on quotes and proactive customer engagement to promote and sell parts, ensuring sales opportunities are fully maximized.Roster : Monday to FridayLocation : Christchurch - BranchWhat We Are Looking ForExperience in Parts interpretation for Mining / Earthmoving EquipmentExperience with computerized Inventory Control SystemsPrepare, pack and load orders without damage for dispatching in a timely manner to meet customer expectations, as per policies and procedures for safe transportation.Perform duties in a manner that adheres to health, safety, and environmental standards, by protecting personal health and that of others while reducing environmental impacts.Promote the company and its products positively following quality assurance processes and identify quality problems to report when arising and suggest remedies.OEM Machine Specific Training : If you don't feel you have the skillset, don't worry — Komatsu provides this training.Families Policy : 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits.Additional Benefits : Income Protection Insurance provided through our company superannuation fundRecognition, awards, flexibility, further education studies, and internal career developmentCorporate discounts with Bupa, Total Wellbeing Solution with Telus HealthTravel discounts with Avis, Qantas, Crown, IHG, and travel agents$3000 referral payment for referring a successful new employee to Komatsu

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