Senior Support Coordinator

Description

Opportunity to make a real difference to the success of studentsFlexible working arrangementsAdditional university leave

Nga korero mo te turanga – About the role

As a Senior Support Coordinator within our Contact Team, you'll play a key role in helping students thrive from their first enquiry through to graduation.

You'll use data insights to identify student needs early, coordinate proactive outreach, and connect learners with the right services, advice, and resources to support their success.

You'll take the lead in creating and maintaining student cohort structures each trimester, monitoring engagement trends, and driving continuous improvement across our systems and processes.

With leadership responsibility for at least one team member, you'll ensure workload is prioritised effectively to deliver an exceptional, student-centred service.

If you're data-savvy, solutions-focused, and passionate about improving outcomes for all learners, this is your opportunity to make a real impact on the University's goal of achieving parity of success for all students by

Salary will be in the range of $85,279 - $97,532 per year based on skills, knowledge and experience brought to the position.

This is a full-time role (37.5 hours a week), based on our Hillcrest Campus.

For more information on the role please see the position description.

For a confidential conversation about the role, please contact Sarah Siemelink, Contact Team Manager,

All applications must be submitted through the online portal, emailed applications will not be accepted.

Ko wai koe?

– Who are you?

You're an empathetic, student-focused professional who thrives on helping others succeed.

With a background in student services, customer service, or a similar support role, you're confident navigating data systems and using insights to guide decisions.

You're highly organised, digitally savvy, and skilled at managing competing priorities in a dynamic environment.

Collaborative and culturally aware, you build strong relationships and communicate with warmth and clarity.

You're adaptable, proactive, and driven to improve systems and processes that enhance the student experience.

Above all, you bring a genuine commitment to equity, inclusion, and the University's partnership with Maori under Te Tiriti o Waitangi.

Don't meet every single requirement?

Research shows that some people are less likely to apply for jobs unless they meet every qualification.

At The University of Waikato, we're committed to creating a diverse, inclusive, and genuine workplace.

So, if you're excited about this role but your experience doesn't perfectly match every listed qualification, we still encourage you to apply.

You might be just the right person for this or another opportunity on our team.

Ko wai matou?

– Who are we?

The Student Systems and Administration Division provides student-centred, efficient, and responsive services that underpin the full student lifecycle — from first enquiry through to graduation.

It plays a key role in advancing the University's strategic goals, particularly those focused on student success, operational sustainability, and equity of outcomes.

The Senior Support Coordinator role has been established to embed the Learner Support Framework developed through the Oritetanga Learner Success initiative.

This framework provides a sustainable approach to student support, to ensure timely, targeted, and effective interventions for learners.

We want you to be part of our success!

Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research.

Our rankings reflect these strengths.

Working with us means you'll enjoy a satisfying work environment with many benefits.

The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply.

Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here.

Ko te Tangata – For the People

The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research.

Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.

E herea ana te Whare Wananga ki te kaupapa kia whakaratohia te mea angitu orite ki nga tangata katoa.

Applications Close on Friday 7th November

Requisition number : #J-

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