Senior Support Coordinator

Senior Support Coordinator

The University of Waikato invites applications for the Senior Support Coordinator role.

About the role

You'll be a key member of our Contact Team, supporting students from their first enquiry through to graduation.

Using data insights, you will identify student needs early, coordinate proactive outreach, and connect learners with appropriate services, advice and resources to help them succeed.

You will lead the creation and maintenance of student cohort structures each trimester, monitor engagement trends, and drive continuous improvement across our systems and processes.

With leadership responsibility for at least one team member, you will ensure workload is prioritised effectively to deliver an exceptional, student-centred service.

Salary is in the range of $85,279 – $97,532 per year, based on skills, knowledge and experience.

This is a full-time role (37.5 hours a week) based on our Hillcrest Campus.

For more information on the role please see the position description.

For a confidential conversation about the role, please contact Sarah Siemelink, Contact Team Manager (

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All applications must be submitted through the online portal; emailed applications will not be accepted.

Responsibilities

Use data insights to identify student needs early and coordinate proactive outreach.

Connect learners with the right services, advice and resources.

Create and maintain student cohort structures each trimester.

Monitor engagement trends and drive continuous improvement.

Prioritise workload to deliver an exceptional, student-centred service.

Lead at least one team member and provide leadership support.

Requirements | Who are you?

You're an empathetic, student-focused professional who thrives on helping others succeed.

You have a background in student services, customer service or a similar support role, and you are confident navigating data systems and using insights to guide decisions.

You're highly organised, digitally savvy and skilled at managing competing priorities in a dynamic environment.

Collaborative and culturally aware, you build strong relationships and communicate with warmth and clarity.

You're adaptable, proactive and driven to improve systems and processes that enhance the student experience.

Above all, you bring a genuine commitment to equity, inclusion and the University's partnership with Maori under Te Tiriti o Waitangi.

Research shows that some people are less likely to apply for jobs unless they meet every qualification.

At The University of Waikato, we're committed to creating a diverse, inclusive and genuine workplace.

If you're excited about this role but your experience doesn't perfectly match every listed qualification, we still encourage you to apply.

About Us | Who are we?

The Student Systems and Administration Division provides student-centred, efficient, responsive services that underpin the full student lifecycle – from first enquiry through to graduation.

We play a key role in advancing the University's strategic goals, especially those focused on student success, operational sustainability and equity of outcomes.

The Senior Support Coordinator role has been established to embed the Learner Support Framework developed through the Oritetanga Learner Success initiative.

This framework provides a sustainable approach to student support, ensuring timely, targeted and effective interventions for learners.

Why Apply?

Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research.

Working with us means you'll enjoy a satisfying work environment with many benefits.

We encourage applicants from all backgrounds.

Applicants must have the legal right to live and work in NZ in accordance with NZ Immigration regulations, which can be found here.

Equity & Inclusion

The University of Waikato prides itself on the quality of its engagement with the communities it serves, providing a world-class education and making a national and international research impact.

Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.

Applications Close

The position closes on Friday, 7th November

Requisition Number

#J-