Kaiarahi Eke Panuku | Student Success Adviser

Korero mo te turanga - About the role

Are you able to work effectively in a team and manage a busy workload?

Have you got a client-centred approach and exceptional service delivery skills?

Can you demonstrate cultural competency and understanding of diverse stakeholder needs?

TeHerenga Waka - Victoria University of Wellington is currently recruiting two Kaiarahi Eke Panuku - Student Success Advisers to join the Titoko - Centre for Student Success team on a permanent, full-time basis.

This position is based within Orauariki - Wellington School of Business and Government and Te Kauhanganui Tatai Ture - Faculty of Law at the Pipitea Campus.

Kaiarahi Eke Panuku - Student Success Advisers provide holistic student advice and high-quality responsive service to support student academic success and enhance the student experience within the framework of the University's academic policies, regulations, and operating procedures.

Key responsibilities

Offer personalised holistic support to students, helping them identify and choose the best pathways for their educational and career goals, addressing their unique needs, highlighting their strengths, and fostering growth, empowerment, and learning.

Use equity, diversity, and inclusion practices to recognise barriers to success, collaborating with students to find solutions, leverage resources, and encourage them to actively engage in their learning journey.

Engage with students consistently throughout the trimester, especially at key momentum points, while using engagement dashboards to monitor academic progress.

Connect students with the right service and processes across the University to efficiently resolve enquiries and respond to students' needs.

Develop and strengthen relationships with other student services and academic staff, especially Associate Deans and Programme Directors, to provide an integrated student support model.

Develop a degree plan and complete an annual audit to provide a detailed overview of requirements and a specific timeframe for completion, including audits for outbound global exchange students and final audits for graduation.

Accurately enter data into Banner, the Student Information Management System, and maintain effective records of student engagement in the Student Relationship Management system (Kurawai).

O pumanawa - About you

You will be a motivated, customer-focused individual who can take the initiative, provide excellent administration, and policy compliance.

You will need to be an effective communicator with exemplary interpersonal skills and a natural relationship builder, who relishes working autonomously as well as contributing positively to a high-performing team.

You will need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff.

The ability to remain calm under pressure and thrive working with a diverse range of stakeholders is essential.

Key requirements

Tertiary degree or comparable professional experience in a similar role.

Demonstrated client-centred approach and service delivery skills.

Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people.

Proven ability to proactively navigate and manage issues to a successful resolution.

Highly developed oral and written communication skills and attention to detail.

Sound understanding of academic statutes and student academic processes.

Ability to work effectively in a team and manage a busy workload.

An understanding of Te Tiriti o Waitangi and its application in an educational context.

Role Description

For more information, including salary details, please refer to the University careers page.

Close date for vacancy

2 November

Contact details for vacancy

If you have any questions regarding this role please get in touch with Tracey Wharakura, Manager, Student Success (

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How to apply

Please ensure you are applying for this role directly on our careers page and not via email.

Candidates must submit supporting documents along with their resume, such as a cover letter.

Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.

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