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Case Manager | Kaituitui, Timaru

Case Manager | Kaituitui, Timaru

Ministry of Social DevelopmentTimaru, Canterbury, New Zealand
1 day ago
Job description

Overview

Come and join our amazing team in Timaru, known as the Riviera of the south.

  • Full-time, permanent | Monday to Friday
  • Start date : Week beginning 19 January 2026
  • Based at Timaru Service Centre

What you’ll need to succeed | Ko tō āhua

You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self‑management.

  • Fast and accurate with data entry – getting the detail right matters.
  • Confident with technology – navigating multiple systems and supporting clients to do the same.
  • Empathetic and professional – able to hold space for real‑life challenges while applying policy.
  • A clear communicator – someone who can build trust, explain things simply, and make good decisions.
  • Adaptable and steady – comfortable with change, high volumes, and problem‑solving on the go.
  • A strong team player – grounded, dependable, and collaborative.
  • Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.
  • A day in the life

  • Supporting someone recently out of work to access income, training, or employment.
  • Helping a whānau explore housing options and coordinating follow‑ups.
  • Encouraging digital self‑service and building client confidence with online tools.
  • Managing a busy caseload across multiple systems while keeping accurate notes.
  • Referring clients to external providers and working collaboratively with others.
  • Meeting with your team to reflect, troubleshoot, and support each other.
  • What you’ll be part of

  • You’ll join a public service organisation committed to manaaki tangata, manaaki whānau — helping New Zealanders to be safe, strong, and independent.
  • You’ll deliver integrated support across income, housing, and employment — helping clients navigate life transitions and connect to the right services, at the right time.
  • You’ll be part of a team that upholds public trust and lives our values : working with integrity, partnering for impact, and standing up for the people we serve.
  • In return, we’ll give you

  • A full induction and training plan.
  • Ongoing support from your peers and leaders.
  • Development opportunities and career pathways.
  • A role where your mahi directly contributes to stronger communities.
  • A competitive salary based on Band 4 ($69,519 – $84,041). Appointments may be considered potentially up to the midpoint $76,779 depending on your relevant skills, experience and other factors.
  • Recruitment and Selection Details

  • Applications close : Sunday 2 November 2025
  • Recruitment and Selection process : Shortlisted candidates will complete a short digital confidence skills test, video pre‑screening, and in‑person interview.
  • Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.
  • This role requires applicants to have a clean full New Zealand Driver Licence.
  • New Case Managers will be required to travel and stay away from home during parts of their initial 12‑week training period.
  • How to Apply | Me pēhea te tuku tono

    Click ‘ Apply Now ’ to upload your current CV and complete the online application form .

    You do not need to submit a cover letter. Instead, you will be asked to respond to two short questions as part of the application form (each with a 2000‑character limit) :

  • Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed?
  • Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager?
  • View the Position Description : Case Manager position description

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    Manager • Timaru, Canterbury, New Zealand

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