Customer Experience and Digital Services Graduate

Auckland Council is looking for graduates! Are you in your final year or a recent graduate eager to start your career in a dynamic environment where you can make a real impact? Our 2-year rotational Graduate Programme is designed to nurture talent and provide a platform for personal and professional development. By joining us, you'll gain hands-on experience, mentorship from industry experts, and exposure to a range of projects that contribute to Auckland's growth and sustainability.

He angitūtanga : The opportunity

As a Graduate in our Customer Experience and Digital Services department you’ll get broad exposure across a range of services that Auckland Council offer.

The Customer Experience and Digital Services teams support our frontline channels to deliver excellence in customer experiences by providing innovative and simplified support.

This role will have a particular emphasis on working on analysing both customer and workforce data, to inform projects and initiatives across our phone, email and digital channels.

Your day-to-day tasks may involve :

• Forecasting customer volumes in order to align the right skills and capabilities to meet our customer experience standards.
• Analysing and assessing the quality of the services we provide and making insights led recommendations for improvement.
• Taking an active role in building personal capability to truly understand how we work.
• Getting exposure to enterprise level projects that support enhancing our customer and digital experiences.

Each rotation will provide a healthy mix of formal learning, on-the-job learning, mentoring from experienced professionals and meaningful work.

Start date : 9 February 2026

He kōrero mōu : About you

We are looking for someone who is passionate about customer and employee experience. You will enjoy and hold capability working with complex numerical information, whilst being able to also take a step back and look at the bigger picture in order to pull together meaningful insights.

Desirable qualifications :

Whilst prior applicants have come through either an Operational Research, Science (Statistics or Mathematics), or Commerce (Management, Human Resources) pathway, we welcome applicants with a passion for numbers and a motivation to develop meaningful customer experiences.

To be eligible to apply, you must have the following :

Ngā āhuatanga kei a mātou : What we offer

Our 2-year Graduate Programme aims to provide you with the opportunities and support you need to launch your career and develop as a future leader or specialist within Auckland Council. With over 80 areas of business and the chance to work on large-scale projects, we want to see you achieve your goals while making a real difference in the lives of Aucklanders.

At the end of the programme, you’ll also be supported in securing a permanent role within one of our Auckland Council entities.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

To view all the benefits we have to offer at Auckland Council visit our Careers website .

For more information on our Graduate programme visit our Grads, Interns and Cadets page .

Help us make a difference to Tāmaki Makaurau.

Me Tono Ināianei! : Apply Now!

We will be reviewing and progressing applications as they are received, so get your application in now!

Find a copy of the position description here .

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

This role has a starting salary of $65,000

#workingforauckland

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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