Service Advisor

Big Rock Toyota is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand.

We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.

Overview

Big Rock Toyota are seeking a professional and customer-focused Service Advisor to join our service team.

As the first point of contact for our service guests, you'll play a key role in providing a seamless and positive experience, from check-in through to vehicle collection.

Greet and assist guests with service bookings and enquiries

Prepare repair orders and communicate work required to guests

Liaise with technicians to provide accurate updates on vehicle status

Maintain clear and timely communication with guests throughout the process

Upsell additional services and ensure all work is authorised and completed to standard

Skills & Experience

Previous experience in a Service Advisor would be valuable but not critical

Strong communication and interpersonal skills

Ability to manage multiple tasks and prioritise under pressure

High level of professionalism and attention to detail

Current driver\'s licence

Monday to Friday work only; no weekends required

Ongoing training and development

Work with a well-respected dealership and supportive leadership team

Team member discounts across automotive products and services

Stable, full-time employment with opportunities for progression

Big Rock Toyota is a high-performing dealership committed to delivering exceptional service.

We pride ourselves on our efficient operations and strong team culture.

People enjoy working here because of the supportive environment and clear pathways for growth.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you!

Eagers Automotive - Moving together.

#J-18808-Ljbffr