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Senior Manager, National Advisory Desk
Wellington-Altus Financial Inc.Wellington, Wellington, New Zealand16 days ago
Job descriptionBeing responsible for supporting the creation, deployment, and ongoing development of the National Advisory Desk solution. Internal and external resource management to achieve targets. Attracting and retaining talent and making recommendations / decisions on hiring and compensation. Coaching and mentoring direct reports. Advisory Desk Activities Overseeing and executing client risk assessments, investment model selection and account rebalancing activity. Addressing client inquiries, concerns, and service requests in a timely and professional manner. Ensuring compliance with all applicable regulations and industry standards, including CIRO rules, securities legislation, and Know Your Client (KYC) requirements. Maintaining accurate records and documentation of client transactions and communications. Collaborating closely with the Senior Management Team and cross-functionally align operational goals with overall company objectives. Providing ongoing support regarding the transition of new clients into the National Advisory Desk branch. Department Support Keeping abreast of policy and procedure changes within the firm and industry. Attending client events. Performing other duties as assigned. A degree or diploma in business administration, accounting, finance or related field, or equivalent work experience. 10+ years’ financial services industry experience. 5+ years’ experience in a client-service-facing role, via telephone or in person. Experience working as an advisor in a corporate national branch considered an asset. Thorough understanding of Securities Industry products, capital markets, financial instruments, and investment strategies. CIRO licensing requirements, including completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH) as well as active registration as a Registered Representative (RR) with Canadian Investment Regulatory Organization (CIRO). A commitment to fulfilling Continuing Education (CE) requirements. Proficiency with the MSOffice suite, including Word, Excel, Powerpoint, Teams, and Outlook. Demonstrated high level of accountability, reliability, adaptability, and innovation in accomplishing day-to-day work and long-term goals. Ability to develop and communicate on complex financial products / strategies. High attention to detail with the ability to handle multiple priorities at the same time. Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually). Excellent problem-solving skills. High tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities. Effective critical thinking and written and verbal communication skills. Strong work ethic and aim to succeed, demonstrate a high level of professionalism at all times. Must be legally eligible to work in Canada. Must be able to travel within Canada up to 10% of the time as is operationally required. A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Location
This position will be based out of our Toronto office.
Our organization
Wellington-Altus Financial is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated
- investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
- Investment Executive 2025 Brokerage Report Card.
The opportunity
Reporting to the Senior Vice-President & Chief Investment Officer, the Senior Manager, National Advisory Desk will be responsible for strategic input, delivery and oversight of the activities on the Wellington-Altus national advisory corporate desk.
The Senior Manager will be responsible for program design and delivery of internal advisory desk services to corporately owned clients. They will play an integral role in providing support and coaching to the National Advisory Desk team and providing input into the national strategy and its roll out and future improvements. In addition, the Senior Manager will have client service-based activities which will include client transitions, annual KYC updates and investment model execution.
Key responsibilities
Developing and executing a strategic plan for the transition of new households to the corporately managed investment solutions.
Maintaining client files, ensuring that all documentation and notes are compliant with industry regulations.
The ideal candidate will possess
Conditions of employment
Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
If you require accommodation for the recruitment process, please let us know at the point of application.
To apply
Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. More information about working at Wellington-Altus can be found on our website at
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National Manager • Wellington, Wellington, New Zealand
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