Animal Control Business Support Officer

Job Description

Posted Monday, 3 November

• at 9 : 00 am | Expires Saturday, 22 November
• at 8 : 59 am

Community-centric careers await you in Rotorua!

Are you ready to be part of a team that's dedicated to making a positive impact in our community?

At Te Kaunihera o nga Roto o Rotorua | Rotorua Lakes Council, we're more than just an organisation; we're a force for good.

With over 400staff, our council is at the forefront of culture, people, and connections.

From lakeside relaxation to world-class mountain biking trails, geothermal wonders, and vibrant night markets, Rotorua has it all.

Embrace our commitment to biculturalism as we work hand in hand with Te Arawa, our local iwi.

If you're ready to embark on a fulfilling journey, apply now and be part of a truly extraordinary team.

Nei nga ringa e toro atu nei ki a koe!

Haeremai!

Our arms are extended to you in welcome!

We're looking for an Animal Control Business Support Officer to join our Community Safety & Regulatory Services team!

If you're passionate about delivering exceptional customer service, love keeping things organised, and want to make a real difference in community safety, this role is for you.

You'll be the backbone of our Animal Control operations, keeping records accurate, processes smooth, and ensuring everything runs like clockwork.

What you'll be doing

Providing top-night administrative support for Animal Control and Pound operations

Managing customer interactions face-to-face, by email, and over the phone with professionalism and care

Maintaining accurate records in OneCouncil, the National Dog Database, and other systems

Supporting the team with reporting, compliance, and process improvements

Assisting with dog registration processes, infringement notices, and regulatory documentation

Helping keep the pound running smoothly and ensuring health and safety standards are met

Preparing monthly reports, statistics, and responding to official information requests

Championing data integrity and continuous improvement across the team

Who you are

Experienced in business support or administration (bonus points for local government knowledge)

Detail-oriented, organised, and tech-savvy with Microsoft Office and database systems

Calm and professional when dealing with challenging situations

A proactive problem-solver who loves improving processes

Able to work independently and as part of a collaborative team

Someone who values integrity, accountability, and delivering great outcomes for the community

Ideally, you understand relevant legislation like the Dog Control Act and Animal Welfare Act, or you're keen to learn

This job vacancy closes on Sunday 23 November

Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi.

We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.

Sound like you?

Click the Apply button now.

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