Sfdc Business Analyst

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future.

TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment.

Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future.

TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022.

This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose.

Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency.

We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts.

When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together.

Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC todayResponsibilities : Gathers business requirements from Users and convert them into Business / Functional requirements specification documentsWork closely with stakeholders to ensure that key business questions / requirements and problems are well defined and understoodShould have the ability to define the right product fitment for Energy and Utility IndustryShould have experience of running blueprinting and discovery phasesShould be well versed in impact assessmentsShould be able to drive the discussion with business / client stakeholdersShould be able to run standup calls.Design and implement automated reporting dashboards to track key businessDerive metrics across multiple segments of the businessIdentify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDCDevelop and maintain internal procedures and documentation that enables a self-service environmentLead training and education sessions as needed within the business and across the organization.EXPECTATIONS : Should be well aware about defining persona based journeys.Should be well aware of Energy and Utility Cloud configurations and OOTB features.Salesforce Energy and Utility Cloud certification / accreditation is mustShould be able to gauge what's OOTB / Configuration and customization based on requirements w.r.t. Energy and Utility Cloud.Should able to articulate business requirements w.r.t. Salesforce terminology in Energy and Utility Capabilities.Should be aware of Governor limits and Platform limitations of Salesforce.Should be able to give alternative ways of implementation if something may not work as expected.Proven track record of working with Business stakeholders in understanding business processes & functionalityDemonstrated knowledge of systems and data analysis tools.Must be able to resolve complex issues of broad scope using independent judgment, PMO certification is a plus.Ability to create and oversee usage of systems and reports to enable high performing teamsKnowledge of Salesforce best practicesAbility to engage effectively at all levels of the organizationOther : Should be proactive communicatorExcellent Oral and Email communication skills.Experience on Agile Process and Scrum experienceShould be able to mentor junior team members

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