Trainee Case Manager

Trainee Case Manager

Join to apply for the Trainee Case Manager role at Resolution Life

Location : Auckland, New Zealand

About Asteron Life

Asteron Life has been supporting New Zealanders for nearly 150 years. We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you.

We work with our financial advisers, who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest, and our strategic partners who provide tools and information so customers can assess their needs and find the cover that’s best suited to them.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that will support your professional growth and reward your contribution.

The Opportunity

Step into a career that makes a real difference! Asteron is seeking a Trainee Case Manager to join our dynamic claims team in a full-time, permanent role. This is an exceptional entry‑level opportunity for someone ready to launch their career in the life insurance industry. You’ll be trained to assess and manage low-touch and non-active disability claims, working within our trusted claims philosophy to deliver outstanding service and support to our clients.

In this role, you’ll build meaningful relationships with claimants, guiding them through recovery and return-to-work plans with empathy, clarity, and professionalism. You’ll learn to interpret policy definitions, evaluate medical and financial evidence, and contribute to the smooth progression of claims. With strong communication and problem‑solving skills, you’ll become a key player in ensuring our clients feel heard, supported, and empowered throughout their journey.

We’re looking for someone with a keen eye for detail, excellent time management, and a genuine ability to connect with vulnerable individuals. Prior claims experience is a bonus—but not essential. If you’ve worked in customer service or admin and are ready to grow, we’ll provide the training and mentorship to help you thrive.

Required Attributes

• Prior claims experience is preferred but not essential - this is a development role.
• Exposure to customer service and / or administrative roles is advantageous.
• Knowledge of the Life Insurance Industry, including processes and products is desired.
• Attention to detail.
• Ability to deal with vulnerable and strong empathy skills.
• Excellent verbal and written communication skills.
• Excellent time management.
• Excellent negotiation skills.
• Ability to establish supportive client relationships and effectively monitor client’s plans.
• Problem‑solving capabilities.
• Tertiary qualification in health sciences, case management or related field (preferred but not essential).
• Some accounting skills desirable.
• Medical training is desirable.

Benefits

Accessibility and Checks

Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .

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