ACC Resolution Practitioner

We have an opportunity for an experienced lawyer with post‑qualification experience to join our team of passionate Practitioners.

The Resolution Practitioner is accountable for providing a range of high‑quality, efficient and timely dispute resolution services, including (but not limited to) facilitation, mediation, conciliation and adjudication, for a diverse group of customers.

The focus of this role will be predominantly on adjudicating ACC reviews. This involves conducting case conferences and hearings, followed by providing a written decision to the parties. There is also some opportunity for alternative dispute resolution.

To be successful in this role you will have :

• An understanding of dispute resolution, particularly adjudication, facilitation and conciliation. Competence in problem solving and the ability to provide clear reasoning for decisions made using plain English.
• Extensive experience in providing a high‑quality service that meets customer expectations and professional standards, ensuring customers have trust in the fairness of services provided.
• The ability to understand, interpret and apply ACC legislation to analyse and identify issues; and make robust decisions with experience in conducting quasi‑judicial hearings.
• A tertiary qualification in Law is essential and membership of the Arbitrators’ and Mediators’ Institute of New Zealand (or equivalent professional membership) is advantageous.
• The ability to deliver a professional service that recognises and supports customers’ unique cultural requirements.

What you need to know :

Working with us :

As part of the Fair Way whānau, you get to make over 90 new friends across our Auckland, Christchurch and Wellington offices. Our people thrive on making a difference each day and looking out for each other. We also offer :

To apply please send your CV and covering letter to . Applications close Monday 3 November 2025 at 5pm.

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