Part-Time Retail Sales Assistant

Overview

We are Petdirect, a one-stop shop for all your pet needs - both online and in-store. Our vision is to lead the pack in making it easier for Kiwi pet parents to provide the best life for their pets. As we grow our bricks-and-mortar presence, we’re not just opening stores, we’re creating vibrant, connected community hubs built on education, authenticity, and heart. We’re committed to delivering an exceptional shopping experience, whether online or in-store. Proudly NZ-owned and operated, we’re a passionate team of PetSters dedicated to helping pets and their people live happier lives.

We are looking for enthusiastic and dedicated, animal-loving Part-Time Retail Sales Assistants to join our team at our brand-new store in Mt Wellington. This role offers a fantastic opportunity to be part of a dynamic retail environment, helping to shape the in-store experience and supporting the daily operations.

As a Retail Sales Assistant, you will play a vital role in providing an exceptional shopping experience for our customers. You will be the face of our brand, assisting customers with their purchases, answering their questions, providing expert knowledge, and ensuring that our store is a welcoming and well-organised environment.

The store will be open seven days a week, and we will work with you to determine your rostered part-time hours per week. Having the flexibility to work weekends, public holidays, and varying shifts will be essential in this role.

This is a great opportunity for someone who is passionate about retail, enjoys interacting with people, loves animals, and is eager to contribute to the success of our store.

Key Responsibilities

• Customer Service : Welcome customers into the store, offering assistance and advice on products. Handle customer inquiries and resolve any issues in a friendly and professional manner. The customer is at the forefront of everything we do.
• Sales Support : Assist customers in finding the right product to meet their needs, provide information on promotions, and suggest additional items to enhance their shopping experience. Achieve sales targets and contribute to store profitability.
• Product Knowledge : Develop a thorough understanding of the products we offer to provide accurate information and recommendations to customers.
• Merchandising : Ensure that products are well-displayed, shelves are fully stocked, and the store is clean and organised. Assist with visual merchandising to create an appealing shopping environment.
• Checkout Operations : Operate the cash register, handle transactions accurately, and process returns or exchanges according to company policies.
• Inventory Management : Assist with stock replenishment, inventory counts, and reporting any discrepancies to the management team.
• Team Collaboration : Work closely with your fellow retail PetSters to ensure smooth store operations and support the overall goals of the store.
• Compliance : Follow all company policies and procedures, including health and safety regulations.

Skills and Experience Required

Our Standards

Benefits

About Petdirect

We are a team of pet enthusiasts dedicated to making life easier for pet parents. Our journey started as an online-only business, but we have now expanded into brick-and-mortar retail, with our first three stores now open and ambitious plans to grow our physical presence across New Zealand. We pride ourselves on offering exceptional service, high-quality products, and expert advice to help Kiwi pet parents make the best choices for their furry family members. As we expand, our commitment remains the same : to be a trusted partner for pet lovers across the country.

Join us as we continue to build a market-leading e-commerce and retail experience for pet parents in New Zealand.

petdirect.co.nz

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