Quality Management Specialist

About the role

Mo te tunga | About the role

As a Quality Management Specialist, you will lead the implementation and management of a Quality Management System (QMS) based on ISO 9001 principles for the Commercial and Contracts team.

You will transform our approach from compliance management to proactive quality management, ensuring consistent service delivery, reducing operational risks, and driving continuous improvement across all commercial and contract operations.

This includes :

Lead the development and implementation of a Quality Management System based on ISO 9001 : 2015 principles without pursuing formal accreditation

Design and implement process management systems

Integrate operational risk management with quality processes

Establish quality metrics and performance indicators linked to quality requirements

Conduct internal quality audits and manage corrective and preventive action processes

Lead evidence-based decision making through data analysis and quality performance measurement

Coordinate quality management across multiple teams and stakeholders

Provide expert advice on quality management methodologies and continuous improvement techniques, and develop and deliver quality management training

Lead and support internal improvement projects by analysing existing processes, collaborating with stakeholders to gather requirements, and implementing solutions that enhance operational efficiency and effectiveness

The salary range for this role is $124,292 – $151,913 +3% KiwiSaver contribution.

About you

Mou | About you

Your background will include :

Proven experience in developing and embedding quality management systems, with ISO 9001 framework knowledge and implementation

Experience with quality management methodologies including lean principles, continuous improvement, and process improvement techniques

Demonstrated expertise in process management, development, documentation, and control systems

Experience in conducting quality audits and compliance assessment

Strong understanding of risk-integrated process management

Knowledge of quality assurance systems, performance measurement, and corrective action management

Experience in developing and implementing quality metrics and performance indicators

Ability to integrate compliance requirements within quality processes and frameworks

Experience in change management

Excellent written and verbal communication skills with the ability to translate complex concepts into accessible explanations

Proven ability to build and maintain effective relationships with diverse stakeholders

Experience in developing and delivering training on quality management

About us

Mo matou | About us

Te Tuapapa Kura Kainga reflects the intention of 'the foundation for a treasured home'.

The name comes from the Maori whakatauki (proverb) 'he kurakainga e hokia , he kuratangata e kore e hokia ', - 'a treasured home will endure, not so a treasured person'.

It carries with it a strong connection to our purpose : he kaingaora , he haporiora - thriving communities where everyone has a place to call home.

The importance of ensuring the wellbeing of people within the home, and our connection with the land - acknowledges the generations of people who have always called this place 'home' - and affirms our commitment to delivering for future generations of New Zealanders.

What we offer

Nga painga | What we offer

Flexible working to give work / life balance

Engaging employee-led people networks that celebrate diversity, provide safe spaces, and encourage thought-leadership

Close to the railway station, modern office space and cloud -based technology that allows for joined up, cohesive collaboration

Wellbeing initiatives, tools and courses, and a discounted health insurance scheme

Open minds - we aren't afraid of change and encourage fresh approaches and ideas from people who want to make a difference

We work to make sure the aspirations of whanau, hapu and iwi are enabled

Salaries automatically move up a step on an annual basis

How to apply

Me pehea te tuku tono | How to apply

Please click on the APPLY button to be directed to the application page, from here you can upload your CV and cover letter.

Please make sure your cover letter clearly describes how your skills and experience match the job description.

Please note, while applications close on 5pm Tuesday, 14 October 2025, we will be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date.

Therefore, please apply as soon as possible if you are interested in this position.

For tracking and evaluation purposes, all applications must be submitted via our online process.

You must have the legal right to live and work in New Zealand to be eligible for this position.

For any inquiries about the role, please contact

#J-18808-Ljbffr