Store Manager

About Us

Baby City is a growing retail company dedicated to providing quality products and outstanding customer experiences for Kiwi parents.

Our mission is to offer a welcoming and supportive environment where our team can thrive.

We're passionate about helping parents find everything they need for their little ones, from nursery setups to travel gear, and everything in between.

We pride ourselves on delivering exceptional service and exceeding customer expectations.

Join our team and be a part of a company that values growth, customer satisfaction, and teamwork.

Our Commitment

We promise our customers peace of mind, knowing their parenting journey starts with us.

Our friendly and knowledgeable team is always ready to guide them in making informed purchase decisions.

We aim to support Kiwi parents with every step of their parenting adventure.

Key Responsibilities

As a Retail Sales Manager, you are responsible for overall store performance including customer service, sales, policy compliance, stock control, people competency & performance, and store presentation.

Lead by example to meet daily targets for sales made ($), Items per sale (IPS), Customer satisfaction, Transaction value (AoV).

Skills, Experience, and Qualifications

Retail experience, preferably management level.

Ability to work a flexible schedule, including weekends, sickness cover, and holiday periods.

Excellent communication skills with customers and teammates and can manage their expectations.

Experience with retail tech and cash handling.

Manage staff constructively to perform or improve.

Prioritise and complete tasks according to urgency and importance.

Success Criteria

Consistently meet targets

Contribute to team performance.

Deliver exceptional customer service, with positive feedback

Maintain a high level of product knowledge, with continuous learning

Show initiative to provide feedback, address customer needs, and assist team members

Be reliable and punctual, adhering to scheduled shifts, and company policies

Take direction well, while also using initiative to complete tasks without prompting.

Compensation

From $

• / hr

Benefits

25% employee discount off RRP on store products.

Paid leave.

Opportunities for career advancement and development.

Flexible scheduling, with options for shift swaps and preferred shift requests.

Application Process

To apply, submit your resume and a brief cover letter.

Qualifying candidates will be contacted for a phone interview, followed by potential in-person interviews.

We look forward to hearing from motivated individuals who are ready to contribute to our success and offer an outstanding shopping experience.

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