Customer Service Executive

OverviewAdd expected salary to your profile for insightsWe are on the hunt for a well organized, confident and assertive Customer Service Executive with exceptional problem solving and strategic thinking skills to join our aspirational team in Hamilton.About the CompanyMany well-known businesses across New Zealand trust Aramex to deliver.

We handle the freight needs of many of the world's largest e-commerce businesses as well as thousands of local companies.Headquartered in Dubai with thriving operations in New Zealand, Aramex is a global leader in logistics and transportation solutions.

There are currently 17 Regional Franchises and 300+ Courier Franchisees in NZ.

Delivering across town and around the world, opportunities abound for motivated individuals to join the team.Aramex is an equal opportunity employer.

We are committed to creating an inclusive and diverse environment for all employees and adopt the philosophy that great performance comes from great people.Key ResponsibilitiesEnsure that any exception reporting and critical reports for assigned national / key account customers are executed and delivered on time to the relevant personnel and Regional Franchisees and to follow up on all pickup / delivery shipment failures.Ensure timely and professional handling of all incoming national / key account customer enquiries (by telephone, email or Zendesk tickets), consistent with Aramex standards and policies.Responsible for customer satisfaction, employee satisfaction, revenue growth and customer retention.Responsible for the customer services team department efficiencies including and ensuring that thorough investigations and processes are undertaken from tickets / enquiries assigned to you.Boost customer services performance through understanding department strengths and weaknesses to assist the department to achieve ambitious targets.Standardized processes and policies.Implementation and professional handling of E-tools such as Aramex.com, myfastway.me, WEB FMS, API pickups, Ivy-R, Zendesk, Blujay, OES, InfoAXS, Click to Ship, and Smartclear.Daily KPI achievements are monitored and are in-line with the KPI set targets.Desired Knowledge, Skill and ExperienceExperience in the Logistics industry is an advantage.Advanced Microsoft Package - Word, Excel, Power Point, in-depth knowledge on the Aramex InfoAXS system.In-depth Customer Service knowledge / experience.Experience in basic applications like Microsoft Word & Microsoft Excel.Competent analytical skills.Competent e-mail, Internet, and Microsoft Office skills & spreadsheets.We understand the right candidate may not fulfill all of the desired criteria (this is just a wish list).

If you think this would be a great opportunity for you and you can demonstrate most but not all of the criteria please apply today by submitting your cover letter and CV.Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.Unlock job insightsSalary match

• Number of applicants
• Skills matchYour application will include the following questions : Which of the following Microsoft Office products are you experienced with?

How many years' experience do you have as a Customer Service Executive?

Do you have experience working with logistics, freight & delivery services?

Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have in the logistics, freight & delivery services industry?

Do you have customer service experience?

How much notice are you required to give your current employer?

Researching careers?

Find all the information and tips you need on career advice.

#J-18808-Ljbffr