ACC Case Coordinator

## Mō tēnei tūranga mahi | About this role

• Mō te tūnga | About the role
• As the Case Coordinator, you will be responsible for managing ACC claims for all injuries to NZDF personnel from registration through to claim closure. You will be coordinating the range of treatment, rehabilitation, and support required to facilitate an early return to health, work, and independence for injured personnel.For all non-work related injuries, the Case Coordinator aids in claim identification and provides claim oversight from point of injury through to registration and closure.
• Ngā pūkenga me ngā wheako | Skills and Experience
• We are looking for a self-starter with an aptitude for providing excellent customer service and building rapport with a wide range of people.Along with experience in end to end claims management you will have :
• Administrative experience.
• Highly effective communication and relationship management skills.
• Knowledge of the Accident Compensation Act and the ACC Partnership Programme would be welcomed.
• Nōu te rourou | What's in it for you
• Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the .NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.
• Me pēhea te tuku tono | How to Apply
• Applications close on
• Friday 31 October 2025
• .Use the links on this page where you'll be directed to the Defence Careers website.
• Please Note :
• All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
• Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
• Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.NZDF Employees / Members – please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.NZDF Contractors – please apply via the Defence Careers website.NZDF Reserves – please apply via the Defence Careers website if you cannot access the HR Toolkit.
• Please Note :
• To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know : Low Level Security Clearance
• You
• must
• be a New Zealand citizen
• or
• you must hold New Zealand Permanent Residence
• or
• have a current New Zealand Residency Class Visa.
• At minimum, you
• must
• hold New Zealand Permanent Residence
• or
• have a current New Zealand Residency Class Visa,
• and
• you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
• You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.| Location : | Wellington - Wairarapa |

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