Application Support Analyst

Datacom, located in Tauranga, Bay of Plenty, New Zealand, is seeking an Application Support Analyst.

About The Role (your Why)

The Application Support Analyst role is responsible for second and third level support and maintenance of managed Datacom client applications throughout its lifecycle. The role includes day‑to‑day incident and problem management across multiple clients in the Application Management team, communicating with the client and internal teams within specified timeframes that meet SLA requirements. This role ensures all work aligns with Datacom's standards and guidelines.

Responsibilities

• Analyse and diagnose complex issues raised by clients and provide effective solutions, maintaining the integrity of the system and data.
• Provide technical support and consultancy as required.
• Problem solve and troubleshoot.
• Participate in the development of new features and capabilities of the software.
• Maintain and extend support documentation for current and next versions of software.

Qualifications

You will have a strong IT and / or computer science background, solid technical skills, and an understanding of SDLC and ITIL methodologies would be advantageous. Excellent communication skills and the ability to manage stakeholder and customer expectations are required. Prior experience with application support is important, ideally across a large, complex IT organisation with a broad range of toolsets. Other qualities we value include a positive attitude, teamwork, independence when needed, self‑starter mindset, and eagerness to learn.

Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of IT professional services, yet maintains a dynamic, agile small‑business feel. We care about our people and provide perks such as social events, chill‑out spaces, remote working, flexible hours and professional development courses. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. Your contributions will be recognised and valued in a collegial, flat‑structured environment. We are committed to inclusivity and a welcoming workplace for everyone.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Location : Tauranga, Bay of Plenty, New Zealand

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